I rated Cube Smart on W Olympic Blvd in West LA, sheerly because of the GM. If he leaves, then my rating will match the new GM. Good people are hard to find these days, a fact that corporations are blind to. Personal/Customer service is the number #1 indicator of customer satisfaction.On another topic, I find that this location is very busy and yet understaffed. It should have 3 staff members on site. Many times there is only one staff in the office, with a long line of customers waiting.The GM alone would mandate a rating of 10/10, but with the understaffing issue, I gave it an 8/10.

All there is excellent!

Brandon was very kind. Other man too. VERY CLEAN facility. Lovely place.

It's near my office.

Excellent service.

Great service

Brandon was extremely helpful and we appreciate all that he did to help us.

The front desk managers at this location were initially helpful and friendly. But legitimate complaints and concerns went unaddressed, the rudeness level increased, bad judgment was used on a few occasions and criminal activity at this location was not properly handled.

We loved your service, convenience and location.

Extremely rude staff and manager. I contacted the headquarter and complaint but there was no follow thru.