I rated Cube Smart on W Olympic Blvd in West LA, sheerly because of the GM. If he leaves, then my rating will match the new GM. Good people are hard to find these days, a fact that corporations are blind to. Personal/Customer service is the number #1 indicator of customer satisfaction.On another topic, I find that this location is very busy and yet understaffed. It should have 3 staff members on site. Many times there is only one staff in the office, with a long line of customers waiting.The GM alone would mandate a rating of 10/10, but with the understaffing issue, I gave it an 8/10.
Verified User
•
Feb 1, 2026
5.0/5
5.0/5
All there is excellent!
Verified User
•
Dec 13, 2025
5.0/5
5.0/5
Brandon was very kind. Other man too. VERY CLEAN facility. Lovely place.
Verified User
•
Dec 5, 2025
5.0/5
5.0/5
It's near my office.
Verified User
•
Oct 29, 2025
5.0/5
5.0/5
Excellent service.
Verified User
•
Oct 19, 2025
5.0/5
5.0/5
Great service
Verified User
•
Oct 17, 2025
5.0/5
5.0/5
Brandon was extremely helpful and we appreciate all that he did to help us.
Verified User
•
Oct 14, 2025
1.0/5
1.0/5
The front desk managers at this location were initially helpful and friendly. But legitimate complaints and concerns went unaddressed, the rudeness level increased, bad judgment was used on a few occasions and criminal activity at this location was not properly handled.
Verified User
•
Oct 11, 2025
5.0/5
5.0/5
We loved your service, convenience and location.
Verified User
•
Oct 7, 2025
1.0/5
1.0/5
Extremely rude staff and manager. I contacted the headquarter and complaint but there was no follow thru.
I rated Cube Smart on W Olympic Blvd in West LA, sheerly because of the GM. If he leaves, then my rating will match the new GM. Good people are hard to find these days, a fact that corporations are blind to. Personal/Customer service is the number #1 indicator of customer satisfaction.On another topic, I find that this location is very busy and yet understaffed. It should have 3 staff members on site. Many times there is only one staff in the office, with a long line of customers waiting.The GM alone would mandate a rating of 10/10, but with the understaffing issue, I gave it an 8/10.
Verified User
•
Feb 1, 2026
5.0/5
5.0/5
All there is excellent!
Verified User
•
Dec 13, 2025
5.0/5
5.0/5
Brandon was very kind. Other man too. VERY CLEAN facility. Lovely place.
Verified User
•
Dec 5, 2025
5.0/5
5.0/5
It's near my office.
Verified User
•
Oct 29, 2025
5.0/5
5.0/5
Excellent service.
Verified User
•
Oct 19, 2025
5.0/5
5.0/5
Great service
Verified User
•
Oct 17, 2025
5.0/5
5.0/5
Brandon was extremely helpful and we appreciate all that he did to help us.
Verified User
•
Oct 14, 2025
1.0/5
1.0/5
The front desk managers at this location were initially helpful and friendly. But legitimate complaints and concerns went unaddressed, the rudeness level increased, bad judgment was used on a few occasions and criminal activity at this location was not properly handled.
Verified User
•
Oct 11, 2025
5.0/5
5.0/5
We loved your service, convenience and location.
Verified User
•
Oct 7, 2025
1.0/5
1.0/5
Extremely rude staff and manager. I contacted the headquarter and complaint but there was no follow thru.