Easy to reserve online, but the location I chose currently does not have a manager which means there’s no one there to answer questions. The unit was also dirty when we moved in.

Didn't get a refund for partial month, 5 days in.

I found a dead mouse which means unit wasn't walked before renting

I was quoted a price when I wanted a larger unit, then I went to pay and the amount was larger and the rep wanted to charge for a new lock as well. I asked to talk to a supervisor and was told the area coordinator said no and never called me. Also, the unit was dirty— hadn’t been swept and spider webs everywhere.

Very hard to talk to someone at the Storage site. Kept getting the run around and transfered 4 times before I was able to talk to the right person.

contacted them to have my unit changed due to the size of landing pad. No one has contacted me back ever since the initial call. I wasted my money on the fees on the first free month.

The storage door was very difficult to open and close.The app did not work to open the gate.The price arbitrarily went up.

It's highly likely that I would recommend Smart to my family and friends.

Quick response getting storage. Easy payment process.

thank you