Literally EVERY SINGLE TIME I WENT TO PAY MY BILL I EITHER HAD TO WAIT FOR SOMEONE TO COME FROM ANOTHER LOCATION OR COME BACK ANOTHER TIME. UNLESS I CALLED TO FIND OUT WHEN SOMEONE WAS GOING TO BE THERE TO PROCESS THE PAYMENT. I TRIED LEAVING CASH IN THE BOX AND WAS LOCKED OUT AND HAD TO CALL TO HAVE THAT LIFTED, THEN I CALLED ONE OTHER TIME TO FIND OUT WHERE THE EMPLOYEE WAS SO I COULD PAY MY BILL AND WAS TOLD I COULD PAY OVER THE PHONE FOR A FEE. WHEN I ASKED IF THE FEE COULD BE WAIVED AS I WAS AT MY LOCATION AND ITS NOT MY FAULT THAT YOU HAVE STAFFING ISSUES. I WAS TOLD IT COULD NOT BE WAIVED. I FEEL IF YOU WANT TO BE PAID AND THE CUSTOMER IS THERE TRYING TO PAY THEN YOU SHOULD DO ANYTHING TO ACCOMMODATE THE CUSTOMER. NOT TRY TO CHARGE MORE FEES.

No carts available to help with transporting your stuff

Signing up with Cube Smart was very understandable and easy. Took no time to complete the task of reserving a storage unit. If you know what size unit you need no problem at. Questions can be answered thru chat or by speaking with a rep

Cubesmart is overly expensive.My unit and everything inside it got wet, because the roof leaked. It was supposed to be climate controlled.It was not.It felt like I was standing outside

Lots and LOTS of mistakes with invoices and charges that STILL aren’t fixed, despite my speaking to SEVERAL personnel on multiple occasions to get them corrected. Plus, the floor of the unit is filthy.

The rent on the unit went up $20.00 in one month. There was no notice given. The staff was very accomodating and pleasant but $100.00 plus is outrageous.

Everything went smoothly to rent the unit.

The elevator was not working for me and wife to take ower things we had to take it up and down stairs hope it get fit but it’s a great storage doe I’m going back today to put the rest up

Your prices just keep going up and could never get an explanation from the office, nobody was ever there , was told I would receive a call back to discuss why the price doubled since I started and nobody called, gate is always open for anyone to drive in .

prices were always going up.