Easy to use, reasonable price,

Bait and switch. You advertise one price, then after three months you jack it up 50%.

Because every year the rent went up (despite the fact our row of storage units were the only ones in the facility that were never painted or improved).Because the manager (Ashley) put a lock on our unit and told me "we were late on our rent" when we were never once in four years late on the rent - and the next day it was removed and put on the unit next door so she obviously had made a mistake and instead of admitting it she deflected and acted like we were deadbeats.Because my remote access hasn't worked in months despite my repeated attempts to get it fixed/reset.Because whenever you actually need help (like the key/lock you buy from Cube Smart breaks off in the lock), you get ZERO assistance from Ashley who tells you to "do whatever you need to do but don't mess up the door or you'll be billed".The current unit we were renting (8'x20') is currently renting (at full-price/not a special) for $50 less than you were going to charge us with our $20 rent increase (again) in April that no-one even prepared us for.The list is LONG if you would like me to continue or I can just stop and we can agree that your company acts like the customer is important but treats the customer like CRAP when they legitimately need help.

Too expensive. I was getting a notice of a rent increase several times a year. $175 a month for a 5 x 5 unit is ridiculous.

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We had absolutely no problem with this storage facility. Easy to get into, easy access to our climate control storage unit. Office personnel was very kind and cooperative. Would recommend it to anyone living in that area.

Great service and great environment, my stuff was in the perfect condition. Used the air ventilated storage units and it was exactly as advertised.

Convenient location and property well taken care of

I would have given a 10 rating but I needed 2 storage units but was told could only allow one with the promo discount

The place is clean and safe.