I didn't understand that insurance was required when opening my rental agreement. I did rent about 4:30 and tried to get my home insurance company to use my policy but could not get them because it was 5 pm when I called and it was .closed.So I paid for Travel's ins, which I did not want. My vehicle was loaded to move and I needed to store my items.

Entry into the gate is a pain (if it is even closed) a rfid or qr code scanner is need. Lot was never properly plowed all snow was against the units forcing you to shovel it your self. Power and light is “not guaranteed” in the units which is ridiculous. Unit did not stay dry during heavy rains or melting snow.

Cost of unit started low and went up significantly in a short period of time.

Cost effective and not gouging customers. Great customer service on phone and in person at the local office.

The employees are kind and helpful however my boxes were like soggy from the humidity so i wouldn’t do outdoor storage again. It was super hard moving soggy boxes

Got my storage unit in good time to move in to.

Convenient, easy access

Absolutely terrible service. Manager is awful. Accused me of parking for two days when I never did park there.

Very good service. Samatha was very helpful.

You increased us to the point where we spent a few thousand dollars to move our property. $75 in less than one year and we decided to end the agreement. You need to do some repair work on the door locking as the wood is rotted or broken.