your customer service took on an angry tone in all communications.
Verified User
•
Jan 17, 2026
4.0/5
4.0/5
went pretty smoothly to set up account and local guy was friendly and accessible
Verified User
•
Jan 8, 2026
5.0/5
5.0/5
Dan was excellent — 10/10.My overall experience with CubeSmart is a 6.5/10, but I’m rating the company 10/10 to ensure it doesn’t reflect negatively on Dan.The reason I moved out is because a few months into renting, my monthly rate increased by about $65 per unit. At that point, it made more sense to invest $6,000 in a waterproof shipping container instead.
Verified User
•
Dec 17, 2025
5.0/5
5.0/5
Good customer service
Verified User
•
Dec 4, 2025
1.0/5
1.0/5
Price increase was ridiculously high. I gave away stay rather than being robbed by your company.
Verified User
•
Nov 12, 2025
5.0/5
5.0/5
Truly excellent service, consistently courteous and attentive, from Dan, the CubeSmart manager in Middlebury VT, who devotes great effort to meeting the needs of his customers, and goes the extra mile to help out in any way he can.
Verified User
•
Nov 3, 2025
5.0/5
5.0/5
Dan, the manager of the Middlebury CubeSmart location, was incredible friendly and helpful. Units are clean and well maintained.
Verified User
•
Nov 1, 2025
4.0/5
4.0/5
I have been downsizing from a larger unit to a smaller one. Your onsite manager has been very helpful in helping me make the transition. He is very competent and personable.
your customer service took on an angry tone in all communications.
Verified User
•
Jan 17, 2026
4.0/5
4.0/5
went pretty smoothly to set up account and local guy was friendly and accessible
Verified User
•
Jan 8, 2026
5.0/5
5.0/5
Dan was excellent — 10/10.My overall experience with CubeSmart is a 6.5/10, but I’m rating the company 10/10 to ensure it doesn’t reflect negatively on Dan.The reason I moved out is because a few months into renting, my monthly rate increased by about $65 per unit. At that point, it made more sense to invest $6,000 in a waterproof shipping container instead.
Verified User
•
Dec 17, 2025
5.0/5
5.0/5
Good customer service
Verified User
•
Dec 4, 2025
1.0/5
1.0/5
Price increase was ridiculously high. I gave away stay rather than being robbed by your company.
Verified User
•
Nov 12, 2025
5.0/5
5.0/5
Truly excellent service, consistently courteous and attentive, from Dan, the CubeSmart manager in Middlebury VT, who devotes great effort to meeting the needs of his customers, and goes the extra mile to help out in any way he can.
Verified User
•
Nov 3, 2025
5.0/5
5.0/5
Dan, the manager of the Middlebury CubeSmart location, was incredible friendly and helpful. Units are clean and well maintained.
Verified User
•
Nov 1, 2025
4.0/5
4.0/5
I have been downsizing from a larger unit to a smaller one. Your onsite manager has been very helpful in helping me make the transition. He is very competent and personable.