I'm happy with my unit, I've had it for years, but the rent goes up fast

My storage unit was broken into, and I discovered this last night. The level of response from CubeSmart has been absolutely unacceptable.After discovering the break-in, I filed a police report, and even the Milford Police Department attempted to contact CubeSmart using the emergency line. Not even the police could reach anyone. That alone is extremely alarming for a company responsible for safeguarding people’s belongings.To make things worse, the on-site employee incorrectly assumed I had moved out simply because the lock was broken. I then went to two different CubeSmart locations today trying to get help, and not a single employee was present at either facility. No one answered the phones, no one responded to emails, and both the manager and general manager failed to reply despite being aware of the situation.I have tried every available method to reach someone, and I have received zero support during a serious security breach involving my personal property.This situation is not just inconvenient; it is dangerous, negligent, and reflects extremely poorly on CubeSmart’s security and operations. Customers trust CubeSmart to protect their belongings, and the complete absence of accountability, staff availability, and emergency response is unacceptable.This needs immediate attention.

Price is too high.

Everyone (especially Gwen) was very helpful and made the whole experience great! Love that you can open the gate with your phone!

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Easy online sign up decent prices an friendly employees at office

Good communication during the set up and release of my goods.

THE INCREASE COST FROM TIME TO TIME.

Gwen and Sam were amazing, handled all my needs seamlessly. Gwen was friendly, informative and made the whole experience easy and professional.Thank you for making a large task manageable!

The entire process was smooth , the facility was clean and well maintained. thank you!