The 3 employees I dealt with at the Millis location were pleasant and very helpful when I needed help or had a question. I didnt like that the exterior door to enter the storage facility was never locked or shut tightly. The room was clean and what I needed so overall good experience.
Verified User
•
Mar 19, 2026
4.0/5
4.0/5
Friendly Staf.
Verified User
•
Mar 3, 2026
3.0/5
3.0/5
Unit was good and most things were okay. Had some issues with autopay but got straightened out. Also didn't do a great job in clearing access to the unit after it snowed.
Verified User
•
Jan 10, 2026
5.0/5
5.0/5
Great experience with the staff. Very friendly atmosphere.
Verified User
•
Jan 10, 2026
2.0/5
2.0/5
The door is very difficult to open on the storage unit.
Verified User
•
Jan 9, 2026
1.0/5
1.0/5
Expensive units just for my stuff to be covered in mouse poop
Verified User
•
Jan 7, 2026
5.0/5
5.0/5
Easy to rent a unit online, was able to reach someone in the office if needed and they were very helpful.
Verified User
•
Jan 1, 2026
2.0/5
2.0/5
Because Gwen, was very nice😁
Verified User
•
Dec 13, 2025
3.0/5
3.0/5
Overall, I was pleased with my CubeSmart experience. Gwen provided excellent customer service. My only reason for leaving was that the recent 20% rate increase made Cubesmart no longer competitive with the local market.
Verified User
•
Dec 7, 2025
1.0/5
1.0/5
The surprise nearly 50% price increase. Trapped with a full storage unit.Everything else was fine. The massive price increase was NOT !
The 3 employees I dealt with at the Millis location were pleasant and very helpful when I needed help or had a question. I didnt like that the exterior door to enter the storage facility was never locked or shut tightly. The room was clean and what I needed so overall good experience.
Verified User
•
Mar 19, 2026
4.0/5
4.0/5
Friendly Staf.
Verified User
•
Mar 3, 2026
3.0/5
3.0/5
Unit was good and most things were okay. Had some issues with autopay but got straightened out. Also didn't do a great job in clearing access to the unit after it snowed.
Verified User
•
Jan 10, 2026
5.0/5
5.0/5
Great experience with the staff. Very friendly atmosphere.
Verified User
•
Jan 10, 2026
2.0/5
2.0/5
The door is very difficult to open on the storage unit.
Verified User
•
Jan 9, 2026
1.0/5
1.0/5
Expensive units just for my stuff to be covered in mouse poop
Verified User
•
Jan 7, 2026
5.0/5
5.0/5
Easy to rent a unit online, was able to reach someone in the office if needed and they were very helpful.
Verified User
•
Jan 1, 2026
2.0/5
2.0/5
Because Gwen, was very nice😁
Verified User
•
Dec 13, 2025
3.0/5
3.0/5
Overall, I was pleased with my CubeSmart experience. Gwen provided excellent customer service. My only reason for leaving was that the recent 20% rate increase made Cubesmart no longer competitive with the local market.
Verified User
•
Dec 7, 2025
1.0/5
1.0/5
The surprise nearly 50% price increase. Trapped with a full storage unit.Everything else was fine. The massive price increase was NOT !