Unit was good and most things were okay. Had some issues with autopay but got straightened out. Also didn't do a great job in clearing access to the unit after it snowed.
Verified User
•
Jan 10, 2026
5.0/5
5.0/5
Great experience with the staff. Very friendly atmosphere.
Verified User
•
Jan 10, 2026
2.0/5
2.0/5
The door is very difficult to open on the storage unit.
Verified User
•
Jan 9, 2026
1.0/5
1.0/5
Expensive units just for my stuff to be covered in mouse poop
Verified User
•
Jan 7, 2026
5.0/5
5.0/5
Easy to rent a unit online, was able to reach someone in the office if needed and they were very helpful.
Verified User
•
Jan 1, 2026
2.0/5
2.0/5
Because Gwen, was very nice😁
Verified User
•
Dec 13, 2025
3.0/5
3.0/5
Overall, I was pleased with my CubeSmart experience. Gwen provided excellent customer service. My only reason for leaving was that the recent 20% rate increase made Cubesmart no longer competitive with the local market.
Verified User
•
Dec 7, 2025
1.0/5
1.0/5
The surprise nearly 50% price increase. Trapped with a full storage unit.Everything else was fine. The massive price increase was NOT !
Verified User
•
Nov 17, 2025
5.0/5
5.0/5
The facilities in Millis, MA are clean, easily accessible and the in person customer service is top notch.
Unit was good and most things were okay. Had some issues with autopay but got straightened out. Also didn't do a great job in clearing access to the unit after it snowed.
Verified User
•
Jan 10, 2026
5.0/5
5.0/5
Great experience with the staff. Very friendly atmosphere.
Verified User
•
Jan 10, 2026
2.0/5
2.0/5
The door is very difficult to open on the storage unit.
Verified User
•
Jan 9, 2026
1.0/5
1.0/5
Expensive units just for my stuff to be covered in mouse poop
Verified User
•
Jan 7, 2026
5.0/5
5.0/5
Easy to rent a unit online, was able to reach someone in the office if needed and they were very helpful.
Verified User
•
Jan 1, 2026
2.0/5
2.0/5
Because Gwen, was very nice😁
Verified User
•
Dec 13, 2025
3.0/5
3.0/5
Overall, I was pleased with my CubeSmart experience. Gwen provided excellent customer service. My only reason for leaving was that the recent 20% rate increase made Cubesmart no longer competitive with the local market.
Verified User
•
Dec 7, 2025
1.0/5
1.0/5
The surprise nearly 50% price increase. Trapped with a full storage unit.Everything else was fine. The massive price increase was NOT !
Verified User
•
Nov 17, 2025
5.0/5
5.0/5
The facilities in Millis, MA are clean, easily accessible and the in person customer service is top notch.