Easy to rent a unit online, was able to reach someone in the office if needed and they were very helpful.
Verified User
•
Jan 1, 2026
2.0/5
2.0/5
Because Gwen, was very nice😁
Verified User
•
Dec 13, 2025
3.0/5
3.0/5
Overall, I was pleased with my CubeSmart experience. Gwen provided excellent customer service. My only reason for leaving was that the recent 20% rate increase made Cubesmart no longer competitive with the local market.
Verified User
•
Dec 7, 2025
1.0/5
1.0/5
The surprise nearly 50% price increase. Trapped with a full storage unit.Everything else was fine. The massive price increase was NOT !
Verified User
•
Nov 17, 2025
5.0/5
5.0/5
The facilities in Millis, MA are clean, easily accessible and the in person customer service is top notch.
Verified User
•
Nov 12, 2025
5.0/5
5.0/5
The office workers were so helpful
Verified User
•
Nov 7, 2025
2.0/5
2.0/5
Too expensive
Verified User
•
Nov 5, 2025
1.0/5
1.0/5
Customer service is TERRIBLE! Frequent and high price increases with no justification. Opaque pricing, at best
Verified User
•
Nov 2, 2025
4.0/5
4.0/5
Closing out account with Gwen at Millis MA location was completed with no issue. I set up account via QR Code, fairly easy.
Verified User
•
Oct 30, 2025
5.0/5
5.0/5
Easy process to rent a unit. Had no issues while renting.
Easy to rent a unit online, was able to reach someone in the office if needed and they were very helpful.
Verified User
•
Jan 1, 2026
2.0/5
2.0/5
Because Gwen, was very nice😁
Verified User
•
Dec 13, 2025
3.0/5
3.0/5
Overall, I was pleased with my CubeSmart experience. Gwen provided excellent customer service. My only reason for leaving was that the recent 20% rate increase made Cubesmart no longer competitive with the local market.
Verified User
•
Dec 7, 2025
1.0/5
1.0/5
The surprise nearly 50% price increase. Trapped with a full storage unit.Everything else was fine. The massive price increase was NOT !
Verified User
•
Nov 17, 2025
5.0/5
5.0/5
The facilities in Millis, MA are clean, easily accessible and the in person customer service is top notch.
Verified User
•
Nov 12, 2025
5.0/5
5.0/5
The office workers were so helpful
Verified User
•
Nov 7, 2025
2.0/5
2.0/5
Too expensive
Verified User
•
Nov 5, 2025
1.0/5
1.0/5
Customer service is TERRIBLE! Frequent and high price increases with no justification. Opaque pricing, at best
Verified User
•
Nov 2, 2025
4.0/5
4.0/5
Closing out account with Gwen at Millis MA location was completed with no issue. I set up account via QR Code, fairly easy.
Verified User
•
Oct 30, 2025
5.0/5
5.0/5
Easy process to rent a unit. Had no issues while renting.