High rates

Good facility; excellent on-site management.

Friendly and helpful staff.

Lynn was always very helpful and courteous, I felt very well taken care of. Units were clean, and easy check out

Claims to be a heated storage. I was on the 3rd floor the stuff was never heated. And some of my stuff got destroyed.

Lauren was great she made it easy to get checked in and it's so nice to have someone on the other line compared to some other storage places

The help we received from Lynn at the Harmony facility was just outstanding. She made the process easy and carefully explained everything we needed to know. After trying to rent from different large storage company and having had a negative experience it was a real pleasure working with Lynn and CubeSmart. Thanks!

I'd be less then half likely to recommend CubeSmart for the following reasons. The Price for a Unit was above other Storage companies and the rise of the initial move in rate was increased very quickly after moving in. Another reason was partially the Staff. Although they aren't terribly inconsiderate they certainly run a tight ship when it comes to adjustment to the customers needs. Refusing to allow customers with the disposal of trash is unlike other Major Storage facilities I'm familiar with. So CubeSmart is a little behind in that aspect. I also had a brief encounter where I was told not to allow other people into my Unit or floor. I was selling items so I didn't leave a bunch of stuff behind for CubeSmart to sale or deal with. I never let anyone in to come up and look at what I was selling however I was told to "not let the buyers into the facility." I explained the person I was allowing in was someone helping me move and she quickly corrected herself. I did not understand why that would have been an issue if that's what I was doing but I'm sure it has a reason in the fine print somewhere. Not a huge issue but that was an uncourteous exchange in my opinion. It was unlike quality customer service that I am familiar with. Another big reason why I would be less likely to recommend CubeSmart is the Facility itself. Although it's a nice clean building it's also unequipped with ample lighting. Not having a light in my Unit (or any direct line of glare although partially because of my units location in that aspect) was a big problem for me having to store or remove items from the Unit without having a flashlight. Not having access to a power source like an outlet I didn't like however I know that is possibly common with most units because of insurance purposes. But not having light was a big reason why I didn't like this particular Storage Facility. Another additional thing I personally didn't appreciate was the restroom access. They only offered access to a restroom to the first floor units which is not accessible without having a unit on that exact floor or having to go through the office during hours of operation in order to use the facility. In my opinion that is more of another building construction flaw. Having a Restroom accessible for all would have been either a separate room that was opened with one code for all or just allowing all to have access to the first floor which apparently was an issue and they decided to lock every floor out without going through the office during open hours. Outside of those dislikes I really liked the availability of hand carts to transport Storage items up and down the elevator. That was convenient and above other storage units Ive used. Thanks for your understanding and I wish CubeSmart the best.

The staff are friendly, direct and honest. Facilities are clean and well maintained. Good security.

Staff is always very helpful, easy to deal with and friendly.