CubeSmart Self Storage
4.3/5
4.3 /5
34 Verified Reviews
889 Lebanon St, Monroe, OH 45050, US
(513) 539-2332
34 Verified Reviews
1.0/5
1.0 /5
Cost

5.0/5
5.0 /5
Fair prices, good area and nice staff.

1.0/5
1.0 /5
Rent so high for a unit with no electric, no unit lights with timers, no alarm on doors, a broken gate for 6+ months, and no pavement left. The asphalt that was "supposed" to get repaired 3 years ago nothing left but HUGE pot holes, asphalt debris chunks, and huge pools of water for cool slip and falls in the winter! 3 years of ..."oh we're getting bids" LOL--never fixed...yet within 3 months my rent went up, kept going up, and every 3 months after that. NEVER missed a beat on them rent increases. Lost my job and you had doubled my rent, asked if there was anything they could do? NOPE. Not even 10 bucks! When you keep jacking up the rent, stuff is falling apart, and never fix anything...that's called being a slumlord.Oh yeah, and it looks like the roof leaked and ruined 20% of my stuff. I'm sure you're all over right now getting bids for it.When I asked to move out on the 1st, like any normal lease across the United States, I was told NO, it goes off the move in date, Don't remember what day you moved in 3 years ago? Oh you have to move out by tomorrow or we'll charge you another full month! Happy renting from CubeSmart! I wanted to pay for the few extra days til the 1st, (pay you more money) for this whole thing to be less stressful (you know, like customer service) NOPE, not allowed to pay til 1st. Have fun moving in 24 hrs!Yeah, I'm sure to give you guys great references for the stellar customer service, deluxe accommodations, and fair pricing for 3 years. I'll be sure to tell ALL my friends and family just how amazing it was. LMAO

5.0/5
5.0 /5
The storage unit was clean and proper inspection happened if not locked

5.0/5
5.0 /5
Brittany

5.0/5
5.0 /5
Brittney always does a great job of customer service! Very quick to help if there are any issues. Not trying to complain, however the asphalt is dangerous and seriously needs replaced.

4.0/5
4.0 /5
Great facility . We used them for over 2 years to store our household goods. My only complaint was the rent was raised every 3 months. We started out paying 200.00 and moved out paying over 400.00 .

5.0/5
5.0 /5
Great company and good staff.

5.0/5
5.0 /5
..

5.0/5
5.0 /5
Only gave the score because of Brittany and have recently referred a customer to her who rented a space