I have zero faith in this company, there customer service and the security of my stored belongings. I would not recommend them to anyone.My storage unit was broken into 3 times. After each incident, I reached out to management, both local and corporate, and very little was done to help. No video cameras on the property, no logs of entry and exit from my unit, so no way to determine who was breaking into my unit. Whoever broke into my unit was able to access the lock that I was instructed to buy. I was not allowed to use a more secure lock. After the 3rd break-in, I asked management for 1-3 month compensation of rent for the vandalism of my property and for the inconvenience it caused. Nothing was done to help other than increasing my monthly rent. "We are sorry, we understand but we can't help you." I understand that I can file a claim with my home owners insurance but what insurance did I have from CubeSmart that a another break in would happen again.The ONLY response I had from CubeSmart was a 15% increase in my rent every year for the past 3 years. In 2022 $102/mo, in 2026 $156/mo. The message I receive from this move from management is, "Sorry about your inconvenience but give us more money."Horrible way to treat a customer!Secure the property. Install video cameras. Place monitors on all the units that will Time and Date every time the unit is opened.
Verified User
•
Mar 18, 2026
5.0/5
5.0/5
The facility is extraordinarily well run, clean and safe. I needed to move my storage to a location closer to my home.
Verified User
•
Mar 14, 2026
3.0/5
3.0/5
Just too expensive.
Verified User
•
Feb 24, 2026
4.0/5
4.0/5
price was going up to fast
Verified User
•
Jan 19, 2026
5.0/5
5.0/5
Facility is great, Patricia was amazing during check-in. It’s really easy to get a quote and set everything up!
Verified User
•
Jan 18, 2026
1.0/5
1.0/5
The worst customer service I've ever dealt with. Sorry excuse for a company that we were forced to move to.
Verified User
•
Jan 1, 2026
5.0/5
5.0/5
Great customer service and quality facilities.
Verified User
•
Dec 21, 2025
5.0/5
5.0/5
I was very happy with the service. Never had a problem.
I have zero faith in this company, there customer service and the security of my stored belongings. I would not recommend them to anyone.My storage unit was broken into 3 times. After each incident, I reached out to management, both local and corporate, and very little was done to help. No video cameras on the property, no logs of entry and exit from my unit, so no way to determine who was breaking into my unit. Whoever broke into my unit was able to access the lock that I was instructed to buy. I was not allowed to use a more secure lock. After the 3rd break-in, I asked management for 1-3 month compensation of rent for the vandalism of my property and for the inconvenience it caused. Nothing was done to help other than increasing my monthly rent. "We are sorry, we understand but we can't help you." I understand that I can file a claim with my home owners insurance but what insurance did I have from CubeSmart that a another break in would happen again.The ONLY response I had from CubeSmart was a 15% increase in my rent every year for the past 3 years. In 2022 $102/mo, in 2026 $156/mo. The message I receive from this move from management is, "Sorry about your inconvenience but give us more money."Horrible way to treat a customer!Secure the property. Install video cameras. Place monitors on all the units that will Time and Date every time the unit is opened.
Verified User
•
Mar 18, 2026
5.0/5
5.0/5
The facility is extraordinarily well run, clean and safe. I needed to move my storage to a location closer to my home.
Verified User
•
Mar 14, 2026
3.0/5
3.0/5
Just too expensive.
Verified User
•
Feb 24, 2026
4.0/5
4.0/5
price was going up to fast
Verified User
•
Jan 19, 2026
5.0/5
5.0/5
Facility is great, Patricia was amazing during check-in. It’s really easy to get a quote and set everything up!
Verified User
•
Jan 18, 2026
1.0/5
1.0/5
The worst customer service I've ever dealt with. Sorry excuse for a company that we were forced to move to.
Verified User
•
Jan 1, 2026
5.0/5
5.0/5
Great customer service and quality facilities.
Verified User
•
Dec 21, 2025
5.0/5
5.0/5
I was very happy with the service. Never had a problem.