I had a great experience with the general manager, clean facility, decent prices.

The facility continues to tank but kept increasing my rate. It was dirty, floors falling apart. Mice and rats everywhere. People living in units, illegal narcotics being sold and held on the premises.

Service is very slow.Also, when you call, you, never get answered a leave voicemails no phone calls back. Also, the place that is very filthy and also there is trash all throughout the parking lot in the back of the building.

User friendly service.

Homeless people live in the storage bldg making it unsafe for tenants. I was locked out in a storm and had to wait outside for over an hour in the snow because the gate was inoperable. I was also promised a credit because there were no carts available which I never got! Customer bathroom had been out of order since I had the unit. I moved in on a special which went up after a couple of months. A bad experience over all.

Customer service is outstanding.

Customer service & cleanliness & discount rates

Prices change too much and mice problem in storage. only was offered to have unit switched. wasnt enough for me.

Prices fluctuate too much, late fees unreasonable and bad mice issues

This is for Wilmington De location -1. Temperature was hot during summer2. Access on Monday was down bc of electric/internet issues. Other renter told me it started on Sunday so should have been addressed.3. Not enough carts4. Snow/ice in parking lots after snow fall two days prior.