I had to wait 2/3 hours for someone to assist me with getting into my new unit .

The place was always dirty mice infested. The key pads were always broke so a lot of times you couldn’t get in or had to walk around the building to find access. The workers were never in the office when they were supposed to be, The price jumped every couple months with no upgrade or any reason

Theft from within a secure facility.

I had a great experience with the general manager, clean facility, decent prices.

The facility continues to tank but kept increasing my rate. It was dirty, floors falling apart. Mice and rats everywhere. People living in units, illegal narcotics being sold and held on the premises.

Service is very slow.Also, when you call, you, never get answered a leave voicemails no phone calls back. Also, the place that is very filthy and also there is trash all throughout the parking lot in the back of the building.

User friendly service.

Homeless people live in the storage bldg making it unsafe for tenants. I was locked out in a storm and had to wait outside for over an hour in the snow because the gate was inoperable. I was also promised a credit because there were no carts available which I never got! Customer bathroom had been out of order since I had the unit. I moved in on a special which went up after a couple of months. A bad experience over all.

Customer service is outstanding.

Customer service & cleanliness & discount rates