I left because of Cubesmart's tiered pricing policy where you jack up the rent every 6 months or so. The last 20% increase made my rent 50% higher than what started less than 2 years ago. I won't do business with unethical assholes trying to rip off their customers rather than incentivizing loyalty. If I cancel and move to another unit and start over, which many people do, I get the same rate as what I originally signed up for. So instead, I am renting a larger space in an in industrial warehouse for a fraction of the cost. So screw you, Cubesmart, I'll never do business with you or any of the others in your industry who are dumb and greedy enough to think this is a good long-term policy. I see an opportunity here to create an alternative that could one day buy up your industry. There is a lot of unused industrial warehouse space and aircraft hangar space, etc. that can be utilized and offer an alternative to your unethical, overpriced service. All it takes it an online marketplace platform like Airbnb, etc. to force you a-holes to act ethically.To the contrary, the staff at your facility are very kind and efficient who provide top-notch customer service. Shame they have to work for people like your leadership.
Verified User
•
Jan 2, 2026
5.0/5
5.0/5
Nice facility, friendly staff, smooth check in.
Verified User
•
Dec 30, 2025
5.0/5
5.0/5
The facility was very nice and clean and organized. And somebody called me right away to welcome us!
Verified User
•
Dec 13, 2025
5.0/5
5.0/5
Tracy and Fernando have gone out of their way to please me. I have had a storage unit since 2011. Can't believe it has been 14 years. I have not left you I downsized my unit from 10x12 to 10x8. So i am still with you.
Verified User
•
Dec 11, 2025
5.0/5
5.0/5
Outstanding customer service. Helped me out when I needed it.
I left because of Cubesmart's tiered pricing policy where you jack up the rent every 6 months or so. The last 20% increase made my rent 50% higher than what started less than 2 years ago. I won't do business with unethical assholes trying to rip off their customers rather than incentivizing loyalty. If I cancel and move to another unit and start over, which many people do, I get the same rate as what I originally signed up for. So instead, I am renting a larger space in an in industrial warehouse for a fraction of the cost. So screw you, Cubesmart, I'll never do business with you or any of the others in your industry who are dumb and greedy enough to think this is a good long-term policy. I see an opportunity here to create an alternative that could one day buy up your industry. There is a lot of unused industrial warehouse space and aircraft hangar space, etc. that can be utilized and offer an alternative to your unethical, overpriced service. All it takes it an online marketplace platform like Airbnb, etc. to force you a-holes to act ethically.To the contrary, the staff at your facility are very kind and efficient who provide top-notch customer service. Shame they have to work for people like your leadership.
Verified User
•
Jan 2, 2026
5.0/5
5.0/5
Nice facility, friendly staff, smooth check in.
Verified User
•
Dec 30, 2025
5.0/5
5.0/5
The facility was very nice and clean and organized. And somebody called me right away to welcome us!
Verified User
•
Dec 13, 2025
5.0/5
5.0/5
Tracy and Fernando have gone out of their way to please me. I have had a storage unit since 2011. Can't believe it has been 14 years. I have not left you I downsized my unit from 10x12 to 10x8. So i am still with you.
Verified User
•
Dec 11, 2025
5.0/5
5.0/5
Outstanding customer service. Helped me out when I needed it.