Price changing, no loyalty for existing customers.
Verified User
•
Nov 3, 2025
5.0/5
5.0/5
Right size unit assist to ensure it works for customer requirement. Good help at front desk to get it done correctly and fast.
Verified User
•
Nov 2, 2025
5.0/5
5.0/5
Facility is clean. I’ve seen security/ NYPD escorting unhoused individuals out of the building after the people were discovered to have been living/sleeping in a unit.
Verified User
•
Oct 29, 2025
1.0/5
1.0/5
The fact that you cannot guarantee at least a year with the same fee is completely unacceptable. You guys jack up the rent when you feel like it that's not honest!!
Verified User
•
Oct 29, 2025
1.0/5
1.0/5
my previous unit was broken into. I am only keeping non valuables in the new locker unit until I can find a more suitable and convenient option.
Verified User
•
Oct 28, 2025
5.0/5
5.0/5
Very courteous and helpful desk staff. They are amazing. The entire space is kept very clean.
Verified User
•
Oct 28, 2025
1.0/5
1.0/5
our unit was broken into
Verified User
•
Oct 26, 2025
1.0/5
1.0/5
someone broke into our storage unit
Verified User
•
Oct 26, 2025
1.0/5
1.0/5
I was a customer for over 5 years at CubeSmart NYC location at 55th and the location is not well managed. There was a major smell on my floor which impacted all my clothes, but no one informed me for 3 months. When I asked to get relocated to another floor, the local team was nasty and told me that it would cost me the same if though I only needed half the space. I ended leaving and going to ExtraSpace where the service is so much better and I pay 60% less for my storage unit.
Price changing, no loyalty for existing customers.
Verified User
•
Nov 3, 2025
5.0/5
5.0/5
Right size unit assist to ensure it works for customer requirement. Good help at front desk to get it done correctly and fast.
Verified User
•
Nov 2, 2025
5.0/5
5.0/5
Facility is clean. I’ve seen security/ NYPD escorting unhoused individuals out of the building after the people were discovered to have been living/sleeping in a unit.
Verified User
•
Oct 29, 2025
1.0/5
1.0/5
The fact that you cannot guarantee at least a year with the same fee is completely unacceptable. You guys jack up the rent when you feel like it that's not honest!!
Verified User
•
Oct 29, 2025
1.0/5
1.0/5
my previous unit was broken into. I am only keeping non valuables in the new locker unit until I can find a more suitable and convenient option.
Verified User
•
Oct 28, 2025
5.0/5
5.0/5
Very courteous and helpful desk staff. They are amazing. The entire space is kept very clean.
Verified User
•
Oct 28, 2025
1.0/5
1.0/5
our unit was broken into
Verified User
•
Oct 26, 2025
1.0/5
1.0/5
someone broke into our storage unit
Verified User
•
Oct 26, 2025
1.0/5
1.0/5
I was a customer for over 5 years at CubeSmart NYC location at 55th and the location is not well managed. There was a major smell on my floor which impacted all my clothes, but no one informed me for 3 months. When I asked to get relocated to another floor, the local team was nasty and told me that it would cost me the same if though I only needed half the space. I ended leaving and going to ExtraSpace where the service is so much better and I pay 60% less for my storage unit.