My unit was cancelled without reason, and the store representative was extremely rude when I tried to gather information on timeliness to ameliorate the issue. She was so concerned with being absolved of fault that there was no resolution, and I’ve paid for 2 units for this location’s mistake, with the only resolution being to go in when this individual is there, or when I have to be at work and the store is just opening. They’re busy, they’re tired and no one is in a hurry to help. I’ve paid for 2 units for no reason. This is unacceptable. I was told by corporate that Evan, the district manager called on 11/4– He never did. The call was supposed to be on 11/5 after I spoke to corporate on 11/4. This is basically corporate petty theft against the customer.

Price changing, no loyalty for existing customers.

Right size unit assist to ensure it works for customer requirement. Good help at front desk to get it done correctly and fast.

Facility is clean. I’ve seen security/ NYPD escorting unhoused individuals out of the building after the people were discovered to have been living/sleeping in a unit.

The fact that you cannot guarantee at least a year with the same fee is completely unacceptable. You guys jack up the rent when you feel like it that's not honest!!

my previous unit was broken into. I am only keeping non valuables in the new locker unit until I can find a more suitable and convenient option.

Very courteous and helpful desk staff. They are amazing. The entire space is kept very clean.

our unit was broken into

someone broke into our storage unit

I was a customer for over 5 years at CubeSmart NYC location at 55th and the location is not well managed. There was a major smell on my floor which impacted all my clothes, but no one informed me for 3 months. When I asked to get relocated to another floor, the local team was nasty and told me that it would cost me the same if though I only needed half the space. I ended leaving and going to ExtraSpace where the service is so much better and I pay 60% less for my storage unit.