Cleaned but overpriced.… Staff is very friendly though
Verified User
•
Mar 10, 2026
2.0/5
2.0/5
Someone peed in the elevator and it was never cleaned up - just sort of faded away after a few months. Gross. Sometimes it is impossible to find a cart. The guy at the desk was friendly.
Verified User
•
Feb 16, 2026
1.0/5
1.0/5
When you call in and press the option to speak with a manager,you shouldn’t have to be greeted with either someone who isn’t the manager or someone who is rude because you want to speak with the manager.
Verified User
•
Feb 5, 2026
5.0/5
5.0/5
Price location and onsite service are outstanding. Grant and Leah are the best!
Verified User
•
Dec 22, 2025
4.0/5
4.0/5
The manager Stephanie was very nice & helpful
Verified User
•
Dec 22, 2025
3.0/5
3.0/5
The guy that worked there was very helpful
Verified User
•
Dec 18, 2025
3.0/5
3.0/5
Overall I had a good experience with CubeSmart. The one thing that changed during the 11 years I had a storage unit was communication with the office manager. Previously I was able to call the manager or at least leave a message if I needed to see them for some reason or get a light bulb replaced. However that changed and all calls have to go through a call center which may or may not pass messages along to the manager. It made communications at the end of my stay very irritating ruining what would have been a score of 10.
Cleaned but overpriced.… Staff is very friendly though
Verified User
•
Mar 10, 2026
2.0/5
2.0/5
Someone peed in the elevator and it was never cleaned up - just sort of faded away after a few months. Gross. Sometimes it is impossible to find a cart. The guy at the desk was friendly.
Verified User
•
Feb 16, 2026
1.0/5
1.0/5
When you call in and press the option to speak with a manager,you shouldn’t have to be greeted with either someone who isn’t the manager or someone who is rude because you want to speak with the manager.
Verified User
•
Feb 5, 2026
5.0/5
5.0/5
Price location and onsite service are outstanding. Grant and Leah are the best!
Verified User
•
Dec 22, 2025
4.0/5
4.0/5
The manager Stephanie was very nice & helpful
Verified User
•
Dec 22, 2025
3.0/5
3.0/5
The guy that worked there was very helpful
Verified User
•
Dec 18, 2025
3.0/5
3.0/5
Overall I had a good experience with CubeSmart. The one thing that changed during the 11 years I had a storage unit was communication with the office manager. Previously I was able to call the manager or at least leave a message if I needed to see them for some reason or get a light bulb replaced. However that changed and all calls have to go through a call center which may or may not pass messages along to the manager. It made communications at the end of my stay very irritating ruining what would have been a score of 10.