The first day I walked in April was so sweet and nice I thought this was a good idea!! And then it was all down hill from there I went into the office to discuss switching my insurance policy to my own and the gentleman in the office said I needed a different document to not pay my bill that was about to be late I wouldn’t have to pay the late fee and they would get it all fixed. Then instead of being nice about it they all freaked out and yelled at me for the documents I had brining wrong still even tho it’s exactly what they asked for. I took it up with the district manager and he continued to tell me I was wrong and when I said ok I’ll figure out insurance later can we please get rid of the late fees like promised they no and that this issues was my fault and I still had to pay but at the same time by the time Jason the district manager got back to me on all of this they had already put my unit up for auction. I had to pay $200 for my $9 unit. This was very disappointing and I did not feel like any one was ever helpful or cared. This was not handled professionally at all. Some of the worst customer service I’ve ever seen. April would call me about this and would hang up before I could respond and had a super dramatic attitude. I would never ever deal with cubesmart again nor suggest it to anyone I know.

This was supposed to be self-service but we were unable to access the unit without going inside. We had to wait a long time to be helped. The setup is confusing and difficult to access/unload things. I regret changing to CubeSmart.

Clean convent great staff multiple size options

Clean facility. Friendly helpful staff. Reasonable rates

Coltin treated us very well. He's a great person to work with. Great job Coltin.

Location is bad. No fault of employees.

April and Colton are awesome and helped me out. They were incredible. You need to realize how great they are at accommodating clients.

Convenient, clean, well lit

There was no lights the entrance in the dangerous area and few other things for customers to get the units such as elevator or bathroom and extra

Whenever I would go to my storage unit if I needed help, had to ask questions/ needed assistance, or giving my license so I can get a cart, the 2 people that work at the location that I had my storage unit were always straight forward, nice, & knowledgeable! They never made me feel like a bother. I really appreciate that. My time was short but thank you CubeSmart in Norristown PA for helping me store and keep my belongings safe!