1. On site staff rarely available.2. High prices and unusually high number of price increases.3. At the time of cancellation, I was able to find same size units at 39-40% lower rate
Verified User
•
Jan 24, 2026
5.0/5
5.0/5
Customer service is always great! I've been a CubeSmart customer for several years and haven't had a bad experience.
Verified User
•
Jan 23, 2026
4.0/5
4.0/5
Staff were very nice. Place felt looked after and I felt safe. Some corporate policies I think need improvement with clarity with leasing online.
Verified User
•
Jan 18, 2026
1.0/5
1.0/5
Members of your staff relief me of my property twice.
Verified User
•
Dec 11, 2025
5.0/5
5.0/5
Great moduleGreat locationGreat staffGreat price
Verified User
•
Nov 23, 2025
5.0/5
5.0/5
It is very clean, secured and good customer service. also I like that your good information by email and paper work when you have new change like before one month.Thank you.
Verified User
•
Nov 17, 2025
5.0/5
5.0/5
Very good prices and excellent customer service.
Verified User
•
Oct 12, 2025
1.0/5
1.0/5
My unit had dead roaches and 6 dead rats. The rats chewed over $3000 worth of items. The cubesmart manager took photos, admitted it was their fault for not calling pest control and apologized, he stated insurance would reimburse me for the items. However the insurance company said it doesn't cover rodent damage in the policy so nothing can be done.
1. On site staff rarely available.2. High prices and unusually high number of price increases.3. At the time of cancellation, I was able to find same size units at 39-40% lower rate
Verified User
•
Jan 24, 2026
5.0/5
5.0/5
Customer service is always great! I've been a CubeSmart customer for several years and haven't had a bad experience.
Verified User
•
Jan 23, 2026
4.0/5
4.0/5
Staff were very nice. Place felt looked after and I felt safe. Some corporate policies I think need improvement with clarity with leasing online.
Verified User
•
Jan 18, 2026
1.0/5
1.0/5
Members of your staff relief me of my property twice.
Verified User
•
Dec 11, 2025
5.0/5
5.0/5
Great moduleGreat locationGreat staffGreat price
Verified User
•
Nov 23, 2025
5.0/5
5.0/5
It is very clean, secured and good customer service. also I like that your good information by email and paper work when you have new change like before one month.Thank you.
Verified User
•
Nov 17, 2025
5.0/5
5.0/5
Very good prices and excellent customer service.
Verified User
•
Oct 12, 2025
1.0/5
1.0/5
My unit had dead roaches and 6 dead rats. The rats chewed over $3000 worth of items. The cubesmart manager took photos, admitted it was their fault for not calling pest control and apologized, he stated insurance would reimburse me for the items. However the insurance company said it doesn't cover rodent damage in the policy so nothing can be done.