It's a good storage, I've used this chain before. This particular location has 2 small steps in front of every elevator - it's extremely inconvenient to move heavy dolly through those steps!!! If I new about this "feature" in advance, I would never rented a unit in this location!Elevator we have uses stopped working in the middle of our unloading a truck process - it was a nightmare to move all our work to another elevator on the other side of the building!

Staff were super helpful and vey knowledgeable.The boss needs to buy them lunch.

Never ran into an issue, there was always a hand cart available & the operating lift made taking things in & out of the storage unit so easy

The relentless rate increases and unprofessional service at my location finally caused me to call it quits.

I wish there was better communication when there are repeated increases to our unit cost. We were with you for probably close to 15 years and as I explained to Roberta in your office, there’s been a lot of personal and illnesses that I have been dealing with. She seemed abrupt short with her answers, rude comments and her overall behavior was not one that’s conducive to customer service. I worked in customer service for over 30 years. We do appreciate everything that you have done best in the future.

You increased my monthly fee THIRTY percent after 3-4 months. That was not disclosed upfront. Very misleading. I would have kept my things there for a year otherwise.

Too expensive ensuve

Not super friendly office manager.Also, the unit has a big step up with potential for harming tires, making it challenging to park a car into it. It would have been good to have been told about that beforehand so I could have been prepared.

Monthly cost was too expensive, pricing kept increasing. Westy’s storage is $50 cheaper per month for same size unit and no price increase for two years.

Easy to get setup and best prices!