Phone calls were answered in a timely manner, facility was clean and easy to get to. I wish they were trash cans and possibly a restroom accessible in the facility using perhaps your code to eliminate the general public.

Pleasant work forceGood priceCleanliness of the facilitiesWebsite ease of use

The company punishes customer loyalty with steady price increases, no onsite personal service, infrequent cleaning — and locks customers out of the restroom.

Todd at the Norwalk office was great. Truly helpful and efficient. The facility was perfect. Never a problem, no mold or anything. Not even much dust. My one complaint is the rate at which the price grew. By the end I was paying $260. For the same size space you were offering on your website for $90.

Too many price increases over a year. People from the condos outside the storage unit entrance smoking pot. Locked bathrooms. Broken lights. Constant elevator problems.

Convenient

The process of acquiring the unit was seamless from the staff to getting in and out of the unit. The app was also beneficial with keeping up with payments as well as the remote feature