good service

Clean, well maintained, by nice people. Can't ask for more

it was close to us, we needed storage

I got a follow up, personal call from Manager. Very good Customer Service.

You lied to me

Excellent customer service, knowledgeable representatives, friendly representatives, and quick service.

On Monday 03/30/26 around 4:30pm I went to your location in Orange to cancel my storage unit. The storage was emptied and all that remained was my personal lock that I used so the unit could not be broken into. My girlfriend and I entered the office and spoke with the women working. I explained that I need to close my account. I explained it was empty and informed her that I needed to remove the lock. She rudely responded that "yes, of course you need to, if not I can't close the account". She then informed me to follow her to the unit to verify it was empty. I understock and we followed her in my vehicle to the unit. While walking up to me she says to me with a upset look on her face, "is that your water bottle right there?" Looking back several yards away was an empty water bottle. I told her no, I just walked up to the unit with you. She actually insinuated; it was me who through the bottle. I unlocked my lock, showed her the empty unit and she verified it was empty. She said there was no need to go back to the office. I then asked informed her that I had the original lock that was issued to me when I rented the unit. I told her I never used it because I owned the same lock and did not need the one provided but because I rented on a Sunday and the office was closed, I was given the lock, charged $20 for the lock and was unable to return it on the Sunday I moved in the unit. She rudely said no. I can't do that. I again tried to explain it was never used and when I had rented a unit before at the same facility, did not need the lock and was issued a refund. She again told me she would not return the lock. I told her fine, but I would return to speak with a manager who was not as rude and whiling to listen to my explanation. She told me go ahead; you can do what you want but they will just tell you the same thing. --- Just a terrible interaction. In the end it was not the $20, it was the comment about the water bottle and the rude attitude I encounter from the very start of my visit. Your female employee needs additional customer service training.

Ghosted me after my storage unit was robbed.

your rate increases were unjustified and exorbitant

Satisfied with service