I would have scored higher except for the CubeSmart policy of raising rates so frequently.
Verified User
•
May 4, 2026
4.0/5
4.0/5
Everything has been except the amount of emails, calls and texts. It's too much
Verified User
•
Apr 26, 2026
5.0/5
5.0/5
Very clean and secure and staff is great.
Verified User
•
Apr 25, 2026
5.0/5
5.0/5
Clean and convenient facility
Verified User
•
Mar 27, 2026
2.0/5
2.0/5
Was ok but had labor problems. Never there
Verified User
•
Mar 24, 2026
5.0/5
5.0/5
Great storage facility.
Verified User
•
Mar 17, 2026
5.0/5
5.0/5
Easy online check in. Manager called twice to make sure there were no issues. Easy move in process.
Verified User
•
Mar 5, 2026
4.0/5
4.0/5
Overall good experience
Verified User
•
Mar 5, 2026
1.0/5
1.0/5
There is no person in the PTC office and you can never get the office on the phone. I emailed customer service several times and never got a response.
Verified User
•
Feb 14, 2026
1.0/5
1.0/5
You can never reach anyone at the locations or at the corporate office. It is ridiculous that you can't ask questions once you've rented a unit. The only way you can rent a unit is if you go there in person to see if they have anything available. You say that you have the best customer service. Well, that is false and finished off the 3 year Croatian.
I would have scored higher except for the CubeSmart policy of raising rates so frequently.
Verified User
•
May 4, 2026
4.0/5
4.0/5
Everything has been except the amount of emails, calls and texts. It's too much
Verified User
•
Apr 26, 2026
5.0/5
5.0/5
Very clean and secure and staff is great.
Verified User
•
Apr 25, 2026
5.0/5
5.0/5
Clean and convenient facility
Verified User
•
Mar 27, 2026
2.0/5
2.0/5
Was ok but had labor problems. Never there
Verified User
•
Mar 24, 2026
5.0/5
5.0/5
Great storage facility.
Verified User
•
Mar 17, 2026
5.0/5
5.0/5
Easy online check in. Manager called twice to make sure there were no issues. Easy move in process.
Verified User
•
Mar 5, 2026
4.0/5
4.0/5
Overall good experience
Verified User
•
Mar 5, 2026
1.0/5
1.0/5
There is no person in the PTC office and you can never get the office on the phone. I emailed customer service several times and never got a response.
Verified User
•
Feb 14, 2026
1.0/5
1.0/5
You can never reach anyone at the locations or at the corporate office. It is ridiculous that you can't ask questions once you've rented a unit. The only way you can rent a unit is if you go there in person to see if they have anything available. You say that you have the best customer service. Well, that is false and finished off the 3 year Croatian.