When I first got the unit everything was good. Had my unit for over a year. Went to my unit a couple times. When I went to my unit to clear it out. It was mouse droppings all over my stuff. In every corner it was dropping between all my stuff all on top. Then as we are putting the stuff on the elevator. My things get stuck. The worker at the unit name Bob basically blamed us for the elevator getting stuck. Because we had the door open. And we bumped the door getting the stuff on the elevator. And Bob also said it should only take 20-30 seconds to move heavy things onto the elevator. I called customer service district manger. No return call HORRIBLE CUSTOMER SERVICE. Will not ever use this company again!!!
Verified User
•
Dec 8, 2025
5.0/5
5.0/5
Bob made the experience very pleasant.
Verified User
•
Nov 29, 2025
5.0/5
5.0/5
Very nice and fairly new facilities. Easy and secure access to the premises.
Verified User
•
Nov 20, 2025
5.0/5
5.0/5
The employee was very helpful and kind
Verified User
•
Oct 16, 2025
5.0/5
5.0/5
Excellent customer service, location, and cleanliness
Verified User
•
Oct 11, 2025
5.0/5
5.0/5
Excellent first impression of the signing in process, access to facility, access to storage, and the indoor parking to protect from weather. Incredible convenience all around.
When I first got the unit everything was good. Had my unit for over a year. Went to my unit a couple times. When I went to my unit to clear it out. It was mouse droppings all over my stuff. In every corner it was dropping between all my stuff all on top. Then as we are putting the stuff on the elevator. My things get stuck. The worker at the unit name Bob basically blamed us for the elevator getting stuck. Because we had the door open. And we bumped the door getting the stuff on the elevator. And Bob also said it should only take 20-30 seconds to move heavy things onto the elevator. I called customer service district manger. No return call HORRIBLE CUSTOMER SERVICE. Will not ever use this company again!!!
Verified User
•
Dec 8, 2025
5.0/5
5.0/5
Bob made the experience very pleasant.
Verified User
•
Nov 29, 2025
5.0/5
5.0/5
Very nice and fairly new facilities. Easy and secure access to the premises.
Verified User
•
Nov 20, 2025
5.0/5
5.0/5
The employee was very helpful and kind
Verified User
•
Oct 16, 2025
5.0/5
5.0/5
Excellent customer service, location, and cleanliness
Verified User
•
Oct 11, 2025
5.0/5
5.0/5
Excellent first impression of the signing in process, access to facility, access to storage, and the indoor parking to protect from weather. Incredible convenience all around.