Poor onsite customer service. Unit experienced water damage and we weren't notified. Carts are in poor condition. Wouldn't recommend
Verified User
•
Dec 16, 2025
1.0/5
1.0/5
My storage unit was broken in and I’ve lost all my sneakers and LEGO collection!
Verified User
•
Dec 7, 2025
5.0/5
5.0/5
Great service.
Verified User
•
Nov 22, 2025
5.0/5
5.0/5
Clean, well lit, easily accessible, felt safe, there were never any hiccups with billing, the music over the PA was generally surprisingly good.
Verified User
•
Nov 8, 2025
2.0/5
2.0/5
I cleaned out my storage unit on November 4th and informed the office of such. I inquired about a refund since I paid on the first of every month. The employee indicated there would be no refund. I think this practice of not providing a pro rated refund for partial month use is blatantly unfair to the customer!
Verified User
•
Oct 20, 2025
2.0/5
2.0/5
Never got any of my messages returnedA lock was put on my unit that I didn’t place on it.I had to always come into the office to talk to someone but never got emails or voicemails replied to
Poor onsite customer service. Unit experienced water damage and we weren't notified. Carts are in poor condition. Wouldn't recommend
Verified User
•
Dec 16, 2025
1.0/5
1.0/5
My storage unit was broken in and I’ve lost all my sneakers and LEGO collection!
Verified User
•
Dec 7, 2025
5.0/5
5.0/5
Great service.
Verified User
•
Nov 22, 2025
5.0/5
5.0/5
Clean, well lit, easily accessible, felt safe, there were never any hiccups with billing, the music over the PA was generally surprisingly good.
Verified User
•
Nov 8, 2025
2.0/5
2.0/5
I cleaned out my storage unit on November 4th and informed the office of such. I inquired about a refund since I paid on the first of every month. The employee indicated there would be no refund. I think this practice of not providing a pro rated refund for partial month use is blatantly unfair to the customer!
Verified User
•
Oct 20, 2025
2.0/5
2.0/5
Never got any of my messages returnedA lock was put on my unit that I didn’t place on it.I had to always come into the office to talk to someone but never got emails or voicemails replied to