I had a great experience working with Shelby at the Callowhill location. Her customer service was awesome. She was very helpful finding the right unit to fit. My storage needs. She provided a tour of the facility and answered all the questions I had. The unit was clean and ready to go for me to move in so far I've had a great experience with CubeSmart. Thank you.

East with changing from a large storage unit to a smaller one. Good office help.

Access good. Carts usually available. Aisles clean.

Staff is completely ignorant and doesn’t communicate

The staff at the facility are stellar. However the pricing scheme is unclear and the fees quickly mount from the promotional rate (which I did not get when I started my unit which was a downsize from my father’s unit).

Poor onsite customer service. Unit experienced water damage and we weren't notified. Carts are in poor condition. Wouldn't recommend

My storage unit was broken in and I’ve lost all my sneakers and LEGO collection!

Great service.

Clean, well lit, easily accessible, felt safe, there were never any hiccups with billing, the music over the PA was generally surprisingly good.

I cleaned out my storage unit on November 4th and informed the office of such. I inquired about a refund since I paid on the first of every month. The employee indicated there would be no refund. I think this practice of not providing a pro rated refund for partial month use is blatantly unfair to the customer!