CubeSmart Self Storage
3.9/5
3.9 /5
75 Verified Reviews
525 N Ave, Plano, TX 75074, US
75 Verified Reviews
3.0/5
3.0 /5
Easy to set up and access.

1.0/5
1.0 /5
Awful experience all the way around. When I moved into the unit, the price was fair and there were restrooms and carts available in the building my unit was in.Shortly afterward, however, the rent began to increase, the carts were no longer available, and both the elevator and exit gate nearest my building were frequently out of service. One day I rented a U-Haul to move some heavy furniture, only to find out the elevator to my unit was not working and apparently hadn’t been for days. Hand carrying a massive couch was not an option down a flight of stairs, so I wasted money on my U-Haul and had to return on a later date after the elevator was fixed.Worst of all, in a two year span, my rate increased from $152 to $258 per month…nearly 70%. Ridiculous.The staff has generally been apathetic to any of these concerns.

1.0/5
1.0 /5
Too expensive, rent kept increasing. I never any dollies or flat to use, they were always stolen. Security was non-existent, did not feel safe.

5.0/5
5.0 /5
The people working there are excellent at their jobs.

5.0/5
5.0 /5
Good service,and positive actitud to please it's customer.

4.0/5
4.0 /5
NA

5.0/5
5.0 /5
Clean, location, reasonable move-in tactics, helpful staff.

1.0/5
1.0 /5
The storage unit was smaller than advertised and no refund was given for that. The only thing offered was a different unit not on the ground floor. False advertising with no remedy. Also prices were about to go up $15 a month. The quoted price online also differs from what you actually pay. Kind of a scam.

5.0/5
5.0 /5
Excellent Customer Service. Attention to details with my necesities. Patient and understanding with all of processing to acquire a new storage again.

4.0/5
4.0 /5
Everything works