Tracey is the best customer service person I've ever had to work with. She is kind, and very helpful no matter what the question.Thank you to Tracey for the kindness you showed during a moving stressful time, it was greatly appreciated.
Verified User
•
Mar 6, 2026
5.0/5
5.0/5
The building is clean and well set up. The staff is friendly and did a great job of showing me around. I feel confident it will be a secure place to store my stuff.
Verified User
•
Mar 2, 2026
5.0/5
5.0/5
Staff is very nice. Facility is clean and very easy to use. Tracy was very nice
Verified User
•
Feb 23, 2026
1.0/5
1.0/5
overpriced, raised my rate 3 times in one year
Verified User
•
Feb 4, 2026
2.0/5
2.0/5
your prices keep going up!!!!
Verified User
•
Jan 13, 2026
5.0/5
5.0/5
Great staff, clean premises and great music.
Verified User
•
Jan 3, 2026
5.0/5
5.0/5
Climate controlled store
Verified User
•
Dec 31, 2025
5.0/5
5.0/5
I’ll be honest—I initially had some concerns with my experience at CubeSmart Storage in Prior Lake, MN. However, what truly turned everything around was the exceptional customer service I received from Tracy. She went above and beyond to make sure I was completely satisfied, kept communication open at all times, and consistently checked in whenever she received updates regarding my concern. That level of care and follow-through made a huge difference and completely changed my overall impression.Because of her professionalism and dedication, my move-in and move-out process ended up being incredibly smooth. The move-in instructions were straightforward, everything was well organized, and the entire experience was far less stressful than most moves usually are. As we all know, moving can be a major hassle—so having it go this seamlessly was refreshing.Overall, I highly recommend CubeSmart in Prior Lake, especially thanks to Tracy’s outstanding customer service. She truly cares about her customers, and that alone makes this location stand out.
Verified User
•
Dec 28, 2025
5.0/5
5.0/5
Ease of entry; ease of moving out. Tracy, CubeSmart employee was very pleasant, knowledgeable and easy to work with.
Tracey is the best customer service person I've ever had to work with. She is kind, and very helpful no matter what the question.Thank you to Tracey for the kindness you showed during a moving stressful time, it was greatly appreciated.
Verified User
•
Mar 6, 2026
5.0/5
5.0/5
The building is clean and well set up. The staff is friendly and did a great job of showing me around. I feel confident it will be a secure place to store my stuff.
Verified User
•
Mar 2, 2026
5.0/5
5.0/5
Staff is very nice. Facility is clean and very easy to use. Tracy was very nice
Verified User
•
Feb 23, 2026
1.0/5
1.0/5
overpriced, raised my rate 3 times in one year
Verified User
•
Feb 4, 2026
2.0/5
2.0/5
your prices keep going up!!!!
Verified User
•
Jan 13, 2026
5.0/5
5.0/5
Great staff, clean premises and great music.
Verified User
•
Jan 3, 2026
5.0/5
5.0/5
Climate controlled store
Verified User
•
Dec 31, 2025
5.0/5
5.0/5
I’ll be honest—I initially had some concerns with my experience at CubeSmart Storage in Prior Lake, MN. However, what truly turned everything around was the exceptional customer service I received from Tracy. She went above and beyond to make sure I was completely satisfied, kept communication open at all times, and consistently checked in whenever she received updates regarding my concern. That level of care and follow-through made a huge difference and completely changed my overall impression.Because of her professionalism and dedication, my move-in and move-out process ended up being incredibly smooth. The move-in instructions were straightforward, everything was well organized, and the entire experience was far less stressful than most moves usually are. As we all know, moving can be a major hassle—so having it go this seamlessly was refreshing.Overall, I highly recommend CubeSmart in Prior Lake, especially thanks to Tracy’s outstanding customer service. She truly cares about her customers, and that alone makes this location stand out.
Verified User
•
Dec 28, 2025
5.0/5
5.0/5
Ease of entry; ease of moving out. Tracy, CubeSmart employee was very pleasant, knowledgeable and easy to work with.