Staff is very nice. Facility is clean and very easy to use. Tracy was very nice
Verified User
•
Feb 23, 2026
1.0/5
1.0/5
overpriced, raised my rate 3 times in one year
Verified User
•
Feb 4, 2026
2.0/5
2.0/5
your prices keep going up!!!!
Verified User
•
Jan 13, 2026
5.0/5
5.0/5
Great staff, clean premises and great music.
Verified User
•
Jan 3, 2026
5.0/5
5.0/5
Climate controlled store
Verified User
•
Dec 31, 2025
5.0/5
5.0/5
I’ll be honest—I initially had some concerns with my experience at CubeSmart Storage in Prior Lake, MN. However, what truly turned everything around was the exceptional customer service I received from Tracy. She went above and beyond to make sure I was completely satisfied, kept communication open at all times, and consistently checked in whenever she received updates regarding my concern. That level of care and follow-through made a huge difference and completely changed my overall impression.Because of her professionalism and dedication, my move-in and move-out process ended up being incredibly smooth. The move-in instructions were straightforward, everything was well organized, and the entire experience was far less stressful than most moves usually are. As we all know, moving can be a major hassle—so having it go this seamlessly was refreshing.Overall, I highly recommend CubeSmart in Prior Lake, especially thanks to Tracy’s outstanding customer service. She truly cares about her customers, and that alone makes this location stand out.
Verified User
•
Dec 28, 2025
5.0/5
5.0/5
Ease of entry; ease of moving out. Tracy, CubeSmart employee was very pleasant, knowledgeable and easy to work with.
Verified User
•
Dec 16, 2025
3.0/5
3.0/5
PRICE SPECIALS, better pricing than competitors
Verified User
•
Nov 28, 2025
3.0/5
3.0/5
fast and easy rental process. The unit and common areas were clean. Staff was friendly and helpful.
Verified User
•
Nov 24, 2025
5.0/5
5.0/5
Excellent service, clean environment, good lighting and size of the storage space. Tracey helped us mid-move in with a second storage unit as we discovered we had filled the first unit and we still had 1/2 the 26 foot U-Haul truck full of furniture. Thank you, Tracey!
Staff is very nice. Facility is clean and very easy to use. Tracy was very nice
Verified User
•
Feb 23, 2026
1.0/5
1.0/5
overpriced, raised my rate 3 times in one year
Verified User
•
Feb 4, 2026
2.0/5
2.0/5
your prices keep going up!!!!
Verified User
•
Jan 13, 2026
5.0/5
5.0/5
Great staff, clean premises and great music.
Verified User
•
Jan 3, 2026
5.0/5
5.0/5
Climate controlled store
Verified User
•
Dec 31, 2025
5.0/5
5.0/5
I’ll be honest—I initially had some concerns with my experience at CubeSmart Storage in Prior Lake, MN. However, what truly turned everything around was the exceptional customer service I received from Tracy. She went above and beyond to make sure I was completely satisfied, kept communication open at all times, and consistently checked in whenever she received updates regarding my concern. That level of care and follow-through made a huge difference and completely changed my overall impression.Because of her professionalism and dedication, my move-in and move-out process ended up being incredibly smooth. The move-in instructions were straightforward, everything was well organized, and the entire experience was far less stressful than most moves usually are. As we all know, moving can be a major hassle—so having it go this seamlessly was refreshing.Overall, I highly recommend CubeSmart in Prior Lake, especially thanks to Tracy’s outstanding customer service. She truly cares about her customers, and that alone makes this location stand out.
Verified User
•
Dec 28, 2025
5.0/5
5.0/5
Ease of entry; ease of moving out. Tracy, CubeSmart employee was very pleasant, knowledgeable and easy to work with.
Verified User
•
Dec 16, 2025
3.0/5
3.0/5
PRICE SPECIALS, better pricing than competitors
Verified User
•
Nov 28, 2025
3.0/5
3.0/5
fast and easy rental process. The unit and common areas were clean. Staff was friendly and helpful.
Verified User
•
Nov 24, 2025
5.0/5
5.0/5
Excellent service, clean environment, good lighting and size of the storage space. Tracey helped us mid-move in with a second storage unit as we discovered we had filled the first unit and we still had 1/2 the 26 foot U-Haul truck full of furniture. Thank you, Tracey!