I believed that as a returning customer, I would be offered some type of loyalty discount. However, the customer representative advised that there was nothing they could do. They also mentioned that because my purchase was made online, there were no available options—yet the company markets its pricing as “fair” online. At the same time, the website states that visiting the office in person can result in higher monthly rates. Overall, the messaging feels inconsistent and confusing.This experience has been very disappointing. For the price I paid, I could have shopped around and explored other options. Instead, I chose to return because I believed I would be valued and taken care of as a loyal customer of many years. Unfortunately, that was not the experience I received.I hope the company takes this feedback seriously and works on improving transparency around pricing and offering better appreciation to returning customers.

Because everything was clean and and amazing to store my stuff in I would be back soon thank you again

Helpful staff

It did what it was supposed to do. It's a storage unit. It stored my stuff.

Have storage unit for years and no problems have arisen. Have recommended Cubesmart to friends and others and they are happy with services.

Good customer service team

Like the space but my rate keeps going UP! Sometimes twice a year. Recently tho, I got to downsize a bit for a lower rate. Thank God!

Good price offset a bit by remote location. Space/service/staff all fine, would be perfect if I lived nearer.

Nice, clean facility. The only issue was the pricing. I decided to leave when my price kept increasing to almost twice the market value.

It was a clean dry location. I’d have given it a 10 but for the crappy parking situation