Fees toooooo high

Price is way to high

My door was damaged for the majority of the time I had a unit there and I told I was only able to have it fixed one day of the week when the maintenance man was there, but I did not live in the area, so very inconvenient for me. My real issue with this was the MAJOR price increases that continued to go up drastically. At first it was just every year, then it went up even more than that in even shorter time periods, even though I had a unit there for a few years. The price had almost doubled from when I first got my unit in 2022 to when I just moved out in 2025.

Dear CubeSmart Management,I’m reaching out to express my disappointment with the customer service I’ve received at your [insert location if known] facility. Unfortunately, my recent experiences with the front office staff have been consistently frustrating.The team has come across as dismissive and uninterested in helping. Questions are answered in a rude tone, and I’ve often been made to feel like I’m interrupting their time — whether it’s due to personal phone use or a general lack of engagement. This behavior creates an unwelcoming environment and reflects poorly on your brand.As a paying customer, I expect a basic level of courtesy, professionalism, and willingness to assist — none of which I’ve consistently received.I’m bringing this to your attention in hopes that it will be addressed, and that others won’t have to feel the way I did !

Unreasonable rate increases.I gave every opportunity by telling the contact on site what rate increase we would be willing to pay as I understand that prices of everything goes up eventually. These rate increases that they came back with were completely out of line and there ws no reason for it. They could not be justified, so we moved to another one with much better rates.

A few years ago there was water leaking from their ceiling onto my things. The insurance company paid me quickly for the damage.

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