Subject: Formal Complaint Regarding Unprofessional Conduct and Request for Policy ClarificationMy wife and I rented a unit from Leslie, store manager. Our first day onsite wasn’t pleasant for us due to the interaction that occurred during our move‑in. As new customers, we were surprised by the unprofessional manner in which Leslie treated my wife. My wife went thru the office door due to her wearing a brace on her knee and was simply trying to take the shortest and most accessible route to our vehicle. Leslie scolded her and told her in a demanding tone, “I can’t have you guys using this door! You have to go thru the back door.” The tone of her voice was unwarranted which left us feeling disrespected. No customer should feel chastized while attempting to accommodate a physical limitation, especially in a facility where they are paying for service.The tone and approach used during this interaction did not reflect the professionalism, respect, or fairness that customers should expect from a business. We believe it is important that this experience be acknowledged and that steps are taken to ensure future customers are treated with courtesy and consideration.To ensure this matter is properly reviewed, I will be submitting this statement and a formal complaint to CubeSmart Corporate at feedback@cubesmart.com. It is important that this experience is documented so appropriate steps can be taken to prevent similar treatment of future customers.

Because they have poor customer service at the store in Rio Rancho 528. The lady was so rude and never answers her phone or responds to emails. She made my experience stressful and unpleasant. I will never come back here or suggest anyone to come here.

outstanding customer service

Good local

Rates were raised within a few months. Staff seemed to ignore problems with elevator door. Facility was not kept clean.

I was excited to get a promotional rate but it was only one month later you guys changed my rate and made it higher by $45.

It’s very clean and easy to reserve a spot and cancel. It will not need any longer.

Very helpful staff

Very safe, well lit and clean. I was comfortable going tale at night and if I ever need storage in the future I will be going back. Customer service was always friendly and helpful as well.

Customer service by Leslie the manager was GREAT. The bait and switch pricing was terrible. It was already overpriced and increasing the price that soon was insulting enough foe me to move.