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CubeSmart Self Storage
4.2/5
4.2
/
5
41
Verified Reviews
7 Chapel St, Rochester, NY 14609, US
(585) 270-0276
https://www.cubesmart.com/new-york-self-storage/rochester-self-storage/3776.html
41
Verified Reviews
Newest First
Newest First
Oldest First
Verified User
•
Jul 3, 2026
5.0/5
5.0
/5
Convenience and customer service
Verified User
•
Jun 30, 2026
3.0/5
3.0
/5
The storage was good, and payment was easy to do each month (auto-bill), but the price got to be too much, so I downsized rather that keep paying.
Verified User
•
Jun 18, 2026
5.0/5
5.0
/5
Good customer service, You understood my financial situation and you were willing too work with me to resolve whatever issue.
Verified User
•
Jun 10, 2026
3.0/5
3.0
/5
Good service
Verified User
•
May 12, 2026
5.0/5
5.0
/5
!Although it needs more moving carts as IOnly found one.
Verified User
•
May 10, 2026
5.0/5
5.0
/5
Simone made the rental experience an easy experience. Outstanding service and information. I really feel like a valued customer.
Verified User
•
Apr 30, 2026
5.0/5
5.0
/5
Simon at the Rochester office was very helpful and answered all our questions. She was awesome...
Verified User
•
Apr 3, 2026
5.0/5
5.0
/5
It’s clean, the receptionist was very courteous, friendly and explained everything well, the price was the most important as it is within my budget.
Verified User
•
Mar 26, 2026
2.0/5
2.0
/5
Mice issues
Verified User
•
Mar 1, 2026
5.0/5
5.0
/5
Clean facility, easy to access my unit, secure building, prompt and excellent customer service. Made storing my stuff easy and hassle free.
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41
Verified Reviews
Newest First
Newest First
Oldest First
Verified User
•
Jul 3, 2026
5.0/5
5.0
/5
Convenience and customer service
Verified User
•
Jun 30, 2026
3.0/5
3.0
/5
The storage was good, and payment was easy to do each month (auto-bill), but the price got to be too much, so I downsized rather that keep paying.
Verified User
•
Jun 18, 2026
5.0/5
5.0
/5
Good customer service, You understood my financial situation and you were willing too work with me to resolve whatever issue.
Verified User
•
Jun 10, 2026
3.0/5
3.0
/5
Good service
Verified User
•
May 12, 2026
5.0/5
5.0
/5
!Although it needs more moving carts as IOnly found one.
Verified User
•
May 10, 2026
5.0/5
5.0
/5
Simone made the rental experience an easy experience. Outstanding service and information. I really feel like a valued customer.
Verified User
•
Apr 30, 2026
5.0/5
5.0
/5
Simon at the Rochester office was very helpful and answered all our questions. She was awesome...
Verified User
•
Apr 3, 2026
5.0/5
5.0
/5
It’s clean, the receptionist was very courteous, friendly and explained everything well, the price was the most important as it is within my budget.
Verified User
•
Mar 26, 2026
2.0/5
2.0
/5
Mice issues
Verified User
•
Mar 1, 2026
5.0/5
5.0
/5
Clean facility, easy to access my unit, secure building, prompt and excellent customer service. Made storing my stuff easy and hassle free.
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