The customer service has been good, and the storage facilities are well maintained. I would have given a higher score except that the annual rate increases were too high and ultimately made continuing to rent a unit economically untenable for me.
Verified User
•
Nov 27, 2025
4.0/5
4.0/5
Great employee
Verified User
•
Nov 15, 2025
3.0/5
3.0/5
Great service, but late fee is too much.
Verified User
•
Nov 14, 2025
5.0/5
5.0/5
Everything went smoothly and was able to also change storage space easily when the initial choice didn’t work outVenus was very helpful at the Rockford East State street store
Verified User
•
Nov 12, 2025
1.0/5
1.0/5
The increase was just too mucn
Verified User
•
Oct 26, 2025
5.0/5
5.0/5
The storage place was awesome
Verified User
•
Oct 21, 2025
2.0/5
2.0/5
Mediocre service
Verified User
•
Oct 15, 2025
3.0/5
3.0/5
Clean storage. The prices kept going up. But would recommend.
The customer service has been good, and the storage facilities are well maintained. I would have given a higher score except that the annual rate increases were too high and ultimately made continuing to rent a unit economically untenable for me.
Verified User
•
Nov 27, 2025
4.0/5
4.0/5
Great employee
Verified User
•
Nov 15, 2025
3.0/5
3.0/5
Great service, but late fee is too much.
Verified User
•
Nov 14, 2025
5.0/5
5.0/5
Everything went smoothly and was able to also change storage space easily when the initial choice didn’t work outVenus was very helpful at the Rockford East State street store
Verified User
•
Nov 12, 2025
1.0/5
1.0/5
The increase was just too mucn
Verified User
•
Oct 26, 2025
5.0/5
5.0/5
The storage place was awesome
Verified User
•
Oct 21, 2025
2.0/5
2.0/5
Mediocre service
Verified User
•
Oct 15, 2025
3.0/5
3.0/5
Clean storage. The prices kept going up. But would recommend.