Rats have access to the storage units. Boxes were chewed through and there was always rat poop around our stuff. Disgusting! We weren't even storing food or anything edible! When we first rented this storage unit, we started at $80/mo, which, for the size of our small unit, was reasonable. However, over the 4 years we had our unit, we experienced significant rent increases that were neither negotiable or avoidable. Most of the time, we weren't even informed prior to the increase by email or text; the increase simply happened and we were stuck with paying the bill. We finally decided to travel from out of state to close our unit because we were paying $200 a month!!! in storage rent for the same unit we always had. We never received anything cleaner or bigger than the unit we always had. Cancelling the unit and dealing with Jason at closeout was the best part of our 4year experience with CubeSmart. He was fair, kind and efficient. However, due to the egregious (and regular) rent increases, and rat contamination, we will not be recommending this storage facility to anybody.
Verified User
•
Nov 21, 2025
5.0/5
5.0/5
You guys were great took care of my needs
Verified User
•
Nov 21, 2025
5.0/5
5.0/5
The staff were very friendly and knowledgeable
Verified User
•
Nov 7, 2025
5.0/5
5.0/5
Manager, Jason, was very helpful and attentive. Like the location. Storage was very clean.
Rats have access to the storage units. Boxes were chewed through and there was always rat poop around our stuff. Disgusting! We weren't even storing food or anything edible! When we first rented this storage unit, we started at $80/mo, which, for the size of our small unit, was reasonable. However, over the 4 years we had our unit, we experienced significant rent increases that were neither negotiable or avoidable. Most of the time, we weren't even informed prior to the increase by email or text; the increase simply happened and we were stuck with paying the bill. We finally decided to travel from out of state to close our unit because we were paying $200 a month!!! in storage rent for the same unit we always had. We never received anything cleaner or bigger than the unit we always had. Cancelling the unit and dealing with Jason at closeout was the best part of our 4year experience with CubeSmart. He was fair, kind and efficient. However, due to the egregious (and regular) rent increases, and rat contamination, we will not be recommending this storage facility to anybody.
Verified User
•
Nov 21, 2025
5.0/5
5.0/5
You guys were great took care of my needs
Verified User
•
Nov 21, 2025
5.0/5
5.0/5
The staff were very friendly and knowledgeable
Verified User
•
Nov 7, 2025
5.0/5
5.0/5
Manager, Jason, was very helpful and attentive. Like the location. Storage was very clean.