Clean facility. Well lighted and secure. Carts were always available when needed. Insight team was helpful.

It was convenient and always clean and accessible.

Price of my rental kept increasing and didn't stay the same reflecting any roalty

It was easy to get a unit - and I appreciate the ability to have the app to keep track of things.

9

Horrible experience. I was going to size down my unit because it was too expensive and I live 350 miles away so I was trying to coordinate that and I took two days off from work which was not easy to manage but Lynn the manager not only was she hard to reach but on three separate occasions I was trying to pay for the unit at the same facility and she told me three incorrect ways on how to pay. I had to call customer service for them to verify the information by then I was so stressed out that I said forget it. I burned two days off and had to wait six months before I could get everything arranged again and took a different option. She wasn't new so why she was giving me incorrect information three different times is the big question. She told me to go online to make payment and that was incorrect and customer service was right they said no you can't do that.online if you are already an existing customer. Ridiculous!

I had no issues moving in or moving out!

Easy

The payment doubled.

The staff was not helpful, nor available when I needed answeres to the questions I had. I would rather just move on.