Staff was very helpful throughout.Boxes available on site was very helpful

You hired assholes.

I rented with CubeSmart for almost 3 years. In that time, I experienced the worst customer service I’ve ever experienced in my life. Nobody was ever available to answer the phone, or call back, even with multiple voicemails. I reached out to the district manager and did not receive a call back either. Additionally, the bathroom at my location was in working condition maybe 2 months of the 3 years I rented there. My rent went up numerous times ($100 in less than six months is astronomical). I was told that my rent went up because they added 50 new units and had to replace the gate; I’m not sure why I have to pay for the new units, but that’s the excuse I got. I will not recommend this place to anyone and will be sure to be vocal about my experience. The manager is rude and useless.

I had asked about frequency of cleaning in the main drive area and walkways to the units. There were sticky, large spills that were there the entire time I rented. There were boxes left in the main walkways not cleaned up for weeks. The dumpster was off limits for customers to put their items to help make this better.

I love it because your able to go inside especially when the weather is bad and everything is very clean. The staff was very helpful and nice to work with!!

Easy to use.

The employees at the Bay Rd Cube Smart are excellent. The place is always clean . It was a good experience storing my things there.

The accessibility to my unit was great, there are airways carts to help move items and I never had a pest problem.

The price almost double over the course of two years, and some of my items that sat directly on the cement floor had mold on them.

Good people