We rented a locker and paid in full for 1 full year upfront. The rates increased so drastically that it wasn't realistic to stay.The access gates were broken for about 2 months, and the mobile app was never a working option for access. The snow was barely shoveled/plowed and the entire property was not upkept. Most of the trees on the property were dead since they were planted. Spoke to a regional manager asking for a better rate based on the lack of maintenance and customer loyalty and he had a major attitude. These are the reasons that we opted to take our business elsewhere and will continue to others know about our bad experience.
Verified User
•
Nov 22, 2025
5.0/5
5.0/5
Friendly staffGreat facilitiesGood value
Verified User
•
Nov 12, 2025
5.0/5
5.0/5
Shelia was so helpful and offered options for a storage unit for my singing group. She was such a pleasure to work with!
Verified User
•
Nov 12, 2025
5.0/5
5.0/5
clean, new & convenient
Verified User
•
Nov 4, 2025
1.0/5
1.0/5
Does not agree with business policy.
Verified User
•
Oct 23, 2025
2.0/5
2.0/5
We were moving some Halloween decorations and we were sitting down on the curb minding our own business waiting for a truck to come pickup some decorations. A worker from the front office walked all the way down and pretended she was looking for something else scanning us and stared into our unit, and pretended not to stare into it, as if we were doing something else nefarious. I’m a detective and my brother in law is law enforcement as well. It was kind of stupid, but could make others uncomfortable by doing this. I would not recommend this type of behavior in the future.
Verified User
•
Oct 21, 2025
1.0/5
1.0/5
Raised price after 4 months by $40. Plus, try to get another unit. Found it was too small. Literally less than 10 minutes after paying $45.. Did not want to give refund or credit towards another unit.
Verified User
•
Oct 12, 2025
5.0/5
5.0/5
Clean, new great manager
Verified User
•
Sep 26, 2025
5.0/5
5.0/5
Excellent staff, nice new, clean facilities, great location
Verified User
•
Sep 16, 2025
5.0/5
5.0/5
Clean facility reasonably priced and good customer service
We rented a locker and paid in full for 1 full year upfront. The rates increased so drastically that it wasn't realistic to stay.The access gates were broken for about 2 months, and the mobile app was never a working option for access. The snow was barely shoveled/plowed and the entire property was not upkept. Most of the trees on the property were dead since they were planted. Spoke to a regional manager asking for a better rate based on the lack of maintenance and customer loyalty and he had a major attitude. These are the reasons that we opted to take our business elsewhere and will continue to others know about our bad experience.
Verified User
•
Nov 22, 2025
5.0/5
5.0/5
Friendly staffGreat facilitiesGood value
Verified User
•
Nov 12, 2025
5.0/5
5.0/5
Shelia was so helpful and offered options for a storage unit for my singing group. She was such a pleasure to work with!
Verified User
•
Nov 12, 2025
5.0/5
5.0/5
clean, new & convenient
Verified User
•
Nov 4, 2025
1.0/5
1.0/5
Does not agree with business policy.
Verified User
•
Oct 23, 2025
2.0/5
2.0/5
We were moving some Halloween decorations and we were sitting down on the curb minding our own business waiting for a truck to come pickup some decorations. A worker from the front office walked all the way down and pretended she was looking for something else scanning us and stared into our unit, and pretended not to stare into it, as if we were doing something else nefarious. I’m a detective and my brother in law is law enforcement as well. It was kind of stupid, but could make others uncomfortable by doing this. I would not recommend this type of behavior in the future.
Verified User
•
Oct 21, 2025
1.0/5
1.0/5
Raised price after 4 months by $40. Plus, try to get another unit. Found it was too small. Literally less than 10 minutes after paying $45.. Did not want to give refund or credit towards another unit.
Verified User
•
Oct 12, 2025
5.0/5
5.0/5
Clean, new great manager
Verified User
•
Sep 26, 2025
5.0/5
5.0/5
Excellent staff, nice new, clean facilities, great location
Verified User
•
Sep 16, 2025
5.0/5
5.0/5
Clean facility reasonably priced and good customer service