We were customers for about 1.5 years, upgraded to a larger unit during that time and intended to return in the future. Our entire experiance was ruined with the way we were treated once we empied our unit- suddenly the woman who worked the front office was no longer kind and helpful and claimed to not have a contact email for any management above her. It was not clearly communicated that they would not prorate and refund if you left before your next payment. Our payment was 2/24, we empied and cleaned out our unit 2/28, and we were 'moved out' in the system shortly after according to the woman who works the front. We attemped to communicate with the district manager without reponse. The lack of customer service, clear communucation, or any communcation at all is unprofessional. Having to pay for an entire month of storage space, even after being 'moved out' of the system and allowing the unit to be immediatly rented is poor buisness practices and preditory.

Quick response to my question and even more of a quick resolution. Thank you

Tracy has been phenomenal in helping us get started. So far, it seems like your customer service and policies are top notch

I would never recommend CubeSmart to anyone due to the constant price increases I received over my YEARS of having my unit.

Well organized, clean new facility, friendly staff

Friendly and accommodating staff.Very clean and constantly saw the managers going around making sure all was well.

The manager was rude and lazy.

Trey was awesome. Always professional. He’s the reason why I’m a long time customer.

Outstanding unit & the Mgr is THE BEST

Tracy did an outstanding job explaining the facility and procedures. The facility is super clean. Obviously, she does meticulous work, there.