Manager is friendly, profesionnal and has great communication.

Specific complaints forthcoming.

Facility was very clean and management was helpful in answering our questions and getting us set up.Two Improvement suggestions:1. It would be nice to have bathrooms available for use when the office is not open.2. Potential security concern - in our unit (3111) and many others there is a large opening at the top of the room that is secured from adjacent units by only 2 metal rails attached to the stud framing with open space between them. I assume this design was implemented to facilitate air circulation and maybe improve fire sprinkler head operation. But it also allows anyone standing on a ladder to view the contents of adjacent storage units and may create a theft risk. It looks like the rails are just attached with standard hex head sheet metal screws and could be removed without much trouble, permitting access to adjacent units (albeit only for a slender person able to slip over the top wall panel). Unlikely perhaps, but not impossible.Overall, we were pleased with the facility and the rental cost.Tom Warkoczewski

You raise the price of renting a unit very quickly.

great staff, always clean, great price

I chose to sign and pay online last Saturday and spoke with the local employees twice that day. I explained I would be moving in on Sunday. They said I would be receiving an email with my unit number, entry code and account number. The email did not provide an access code. Once a got a code from customer service we could still not gain access to the property because your gate has a problem in the gearbox. After calling customer service several times they sent a manager out to let us in. The gate still wouldn’t open. Once we got through the gate we couldn’t gain access to the building because the programming needed to be reset. This process took 1.5 hours. This delay resulted in my being charged X2 from the trailer rental company. I should receive a discount for my extra trailer expenses. Thus far my experience has been less than satisfactory.

Great storage place!

No light in unit.

Cause there was no problem

1) I feel that the price was raised on me at the first opportunity that CubeSmart had. I had already had to dispute my bill once and did not feel like doing it again.2) Lax security. On many occasions gates were left open and doors were not working properly. I had two locks on my unit and still felt exposed.3) I am pretty sure that there are or were at least 2 people living in one of the units. I witnessed them doing drugs out of their vehicle and did not feel safe getting my family out of our vehicle.