Spiders all over my furniture

Rising pricing

The rate that you increase your rent is unbelievable I learned a very good lesson not again.

Lighting on the 4th floor was on a timer or motion senser and put me in the dark several times

Overall a good experience but occasional malfunctions of the entry door tended to leave a bad impression on security of the building. Also the timer of the forth floor lighting tended to leave you in the dark.

I recently purchased a storage unit at CubeSmart and had a great experience from start to finish. The facility itself is clean, well-maintained, and easy to access, which made the whole process smooth.What really stood out, though, was the customer service I received from Marlisa. She was incredibly helpful, professional, and patient while walking me through the options and answering all of my questions. Moving and storage can be stressful, but Marlisa made the experience simple and straightforward. She went above and beyond to make sure I had the right unit for my needs and understood everything clearly.Excellent customer service like that really makes a difference. Thank you, Marlisa, for making the process so easy. I highly recommend this CubeSmart location to anyone looking for a storage unit.

Tried to charge me after my unit was cleaned out before bill was due

Easiest sighn up convenient location large size dollies and helpful staff

I was not only able to book online but there was no tricks gimmicks or schemes, I tried booking online with someone close to this location it will take you all the way to the payment scren allow you to put in your payment information and not go through then you will receive an automatic call from a rep inside of the location you where trying to book online and all of a sudden your fees or pricing increased whatever freebies there were was gone and all of a sudden they had no way of putting back like online had it wanted you to go ahead and pay and they will try for a refund later umm NOPE! so I went to CubeSmart booked everything on line it accepted my payment and my payment looked werid at the end they gave me a number to call I can not remeber this young ladies name but when I say she was so amazing spoke withgreat acknowledgement of her job and the facility as well as it amenities she explained everything assured me what my monthly rate was broke everything down no hesitation studdering or umms and informated me of me next payment the way this young lady made me fill comfortable I completed my booking on the phone right there with her and she didn't even know it

I came and spoke with Peaches on Sunday, December 28th and confirmed that I would not be vacating, because I still need the unit, and I had already had a phone conversation with Marlisa explaining my financial hardship on Monday, December 22nd. I was told by Marlisa that the lien fee would be waved until that Sunday, the 28th so that I could pay the $214 that was outstanding, since I had just started back bartending and the real estate market is slow right now. When I had the money Saturday, the 27th and went to pay it within the application, the lien fee had already been added. I reiterated my financial hardship to Peaches, Sunday the 28th in person at the office and we made a verbal agreement that I would make a payment of the $325 now outstanding which included the lien fee by January 22nd to avoid losing the unit. I’m not sure why I am receiving this email. Can we please document these things on the account so all staff / parties are aware of the situation. This doesn’t seem to be an automated email like the others. Seem as though there is still miscommunication and partial staff unaware of the conversation I had with Peaches.January 3rd Saturday, the first day I had off. I called customer service to get an update on my account, because no one ever responded back to my email from December 31st. They advised me that Peaches made a notation that she was terminating my lease, the day after speaking to me and pretending to be genuine and assuring me not to stress out or worry (as she saw that I was extremely flustered when I came to speak with her) I was extremely respectful and nice when I came to speak with her as well. She assured me that everything was fine, that she was empathetic and understanding of my financial hardship, and that as long as I paid my outstanding $325 by January 22nd before the next bill generates on the 23rd, that would stop my account from going into default. Also mind you December 27th when I spoke with Mike from CS, he confirmed for me that the company policy is required to allow 30 days from the notice to vacate or notice of lien before putting the unit up for auction and that I would have that time to pay my two month balance along with the lien fee. In addition the legal GA law is 14 days. I immediately went up to the storage location office to find Marlisa there who tried to multiple times to text Peaches and call her, and she advised me that Peaches not only had wrongfully terminated my lease after seeking approval from the DM, but she also had made a false accusation in her documentation in the spirit of deceit to back her wrongful doings by stating that the unit had prohibited items in it which was completely false. Aside from my storage bins, bedding, sheets, towels, rags (which were all being used for my air bnb unit before I moved back in the home). The clear blue plastic bags were clearly recycling bags and all items in it were clean plastic recyclable item. As well as cardboard boxes. I have a company that I’ve found that pays me for not only aluminum cans, but plastic as well!! Believe it or not recycling is a thing and it is a source of income. I know it may be hard for your small pea size brain to comprehend. She also conveniently and purposely did not notate what we discussed on the 28th that I had all intention of paying my full outstanding balance by January 23rd and that i needed to keep my unit, which I feel was in attempt to protect her malicious decision and to set me up to be incapable of defending myself after also lying about the fact that she couldn’t wave the lien fee on the 28th, which not only did Trina from CS confirm could be done with her approval, but Marlisa confirmed it as well. Also the agreement I made with Marlisa on the 22nd was never documented either, although Marlisa has been extremely kind in comparison to Peaches and I feel this was just an unintentional mistake and neglect ion on her part. I informed her that I would like the DM to contact me advising me if I can keep my unit before deciding to vacate the rest of my things.Today, Sunday, January 4th, I had a work meeting from 1 pm to 3 pm. I just barely made it to the office to speak with Marlisa as she was leaving after rushing on the highway to update her. She advised me that it was confirmed that you guys could not go back on the termination and that it was final. I informed her that I had found another storage unit in the meantime and I would be relocating my things, but they were closed on Sunday, and I needed until next week to clear my unit.I cleared out my unit and removed my things, Monday, January 5th.I wanted you to know the full scope of my experience dealing with Peaches. She seems to be a very deceitful, cruel, and not a genuine person. I have only ever had one full conversation with her which was these last few days, and believe she built a personal vendetta against me, without even knowing me. I believe she is an also very hateful / jealous and was jealous of my youth, looks, intelligence, and career (once I informed to her that I am a realtor). For her to display one thing to me and turn around my back and get ride of me shows she is a very unhappy person and I don’t feel she truly enjoys her job which is why she mistreats others and gives terrible customer service. I feel Marlisa means well, and has a good heart. Marlisa have excellent customer service and was alway very very kind and helpful, while Peachea would give attitude, combativeness, and pushback. but is just a bit inefficient, but she has potential. If I were you I would give remove Peaches from your company immediately! She is bad for business!