Staff were very helpful in walking us through the options on storage units.

Clean, accessible by elevator, carts and automated doors.

Cheyenne was super helpful on many fronts, including changing out our storage unit before arrival when we realized that the initial one that we reserved was not climate controlled.

The staff is fantastic!

The unit I was shown/signed up for was just inside the exit door. I couldn't park my car in front of the door because it would block the gate. It's over 110 right now and to unload I had to carry from across the lot try to not prop the door open. The building seemed old and I'm not sure if it was but felt dirty. There were rat traps througout the hall. The gate opens verticle which was odd and doesn't feel safe. I couldn't find carts. I do want to know that Cheyenne was very professional, kind and a wonderful representative of the organization. I went ahead and took the unit because of the wonderful way I was treated and her competence and level of professionalism.

Great customer service

The monthly rental cost continuingly went up. I was told that we could move to another unit for a lower cost but that the monthly cost could go up at any time. I bought some storage solutions for our home and broke our dependency upon outside storage.

Horrible.

The storage I was at has a very good manager. She polite n willing to work with customers.

The facility is great, the staff is also. But the price increases are unacceptable and the reason I left. There probably is an algorithm that increases prices to see if customers will just keep paying. I would hope that most customers look at their options, especially since there are two storage facilities within a mile distance from this facility. Customer satisfaction should be Paramount and not set out to squeeze the most money out of them. That’s a short term approach. The reluctance of people to move may prove that somewhat different, but it’s unethical.