Easy access, good air quality in storage units, safe n secure

Clean, easy to access.

Location, security, services

Rental fee hikes

Easy in and out. Good monitoring of unit security, and simple transaction. Only bad part was staying longer term becomes very cost prohibitive as prices just quite dramatically over a year.

Your staff is very helpful and courteous.

I had a great experience.

Alicia and staff understand our needs and worked with us. They are accessible to phone which was very helpful when the movers changed our scheduled time 3 times that day. She even replied in the middle of her lunch break.

Just too far away from me or would be a 10! And it's confusing to navigate all the higher floors, elevators, etc.

I purchased a storage unit online for my family in Seattle to place my extra items in. The unit had a cement barrier you had to step over, no light and by the shelf was open metal which my son in law cut his hand open and broke his hand trying to place something on it. They said they would move us to a unit that was more like advertised for the same price (it is the same size). No additional lease was sent but the price has been changed in the app. I have not moved out so I am not sure why I received a goodbye feedback email. Please give me bck the pricing I agreed to.