I was a customer of yours for nearly 10 years and even upgraded my storage space to a larger unit halfway through 2020. Initially your terms were fair and I felt secure in leaving my files and folders stored in your facility. Your iPhone App was a great enhancement, and I used it all the time. Your monthly fees went up each year, and they oftentimes exceeded the Cost of Living/Inflation, you stopped allowing discounts for paying in full for each calendar year - but I tolerated these inconveniences - until this year's price increase which was ridiculous. My new monthly fee would have been ~$260.00 per month and that is too much. Not one time did anyone reach out to me and ask me "why" I was leaving, so I took my business elsewhere, rented a larger unit and half your price. Sad.
Verified User
•
Dec 13, 2025
4.0/5
4.0/5
Very happy with the staff and the location of the units.
Verified User
•
Dec 11, 2025
5.0/5
5.0/5
I had a phenomenal experience at this location.Xiomara and Joanna are the reason I would rent here again and I’d definitely recommend this location to anyone I know is looking for a storage.
Verified User
•
Dec 10, 2025
5.0/5
5.0/5
The employee who signed me up was wonderful. She was friendly, knowledgeable, and patient. Would very much recommend this location thanks to her.
Verified User
•
Dec 7, 2025
5.0/5
5.0/5
From the beginning of renting there your team has always been there for me!!
Verified User
•
Dec 6, 2025
5.0/5
5.0/5
Convenience, friendly staff, reasonable prices. And recommended by a close friend who is an existing customer.
Verified User
•
Dec 5, 2025
2.0/5
2.0/5
The staff isn’t the friendliest at Shelton.
Verified User
•
Dec 4, 2025
4.0/5
4.0/5
Great staff, friendly, caring & helpful. Clean units and safe property. Xiomara was awesome & took time to explain everything.
I was a customer of yours for nearly 10 years and even upgraded my storage space to a larger unit halfway through 2020. Initially your terms were fair and I felt secure in leaving my files and folders stored in your facility. Your iPhone App was a great enhancement, and I used it all the time. Your monthly fees went up each year, and they oftentimes exceeded the Cost of Living/Inflation, you stopped allowing discounts for paying in full for each calendar year - but I tolerated these inconveniences - until this year's price increase which was ridiculous. My new monthly fee would have been ~$260.00 per month and that is too much. Not one time did anyone reach out to me and ask me "why" I was leaving, so I took my business elsewhere, rented a larger unit and half your price. Sad.
Verified User
•
Dec 13, 2025
4.0/5
4.0/5
Very happy with the staff and the location of the units.
Verified User
•
Dec 11, 2025
5.0/5
5.0/5
I had a phenomenal experience at this location.Xiomara and Joanna are the reason I would rent here again and I’d definitely recommend this location to anyone I know is looking for a storage.
Verified User
•
Dec 10, 2025
5.0/5
5.0/5
The employee who signed me up was wonderful. She was friendly, knowledgeable, and patient. Would very much recommend this location thanks to her.
Verified User
•
Dec 7, 2025
5.0/5
5.0/5
From the beginning of renting there your team has always been there for me!!
Verified User
•
Dec 6, 2025
5.0/5
5.0/5
Convenience, friendly staff, reasonable prices. And recommended by a close friend who is an existing customer.
Verified User
•
Dec 5, 2025
2.0/5
2.0/5
The staff isn’t the friendliest at Shelton.
Verified User
•
Dec 4, 2025
4.0/5
4.0/5
Great staff, friendly, caring & helpful. Clean units and safe property. Xiomara was awesome & took time to explain everything.