they charge me for a lot that I already paid for with a cube SMART and bloomfield, I was transferring my stuff to South Windsor. Give me an option to know if I wanna buy your lock. Don’t charge me for a lock that I’ve already purchased with your company not even a month ago very distasteful and dissatisfied. I was told to call back to get a refund when I call back. No one knows what I’m talking about. No one knows anything.

Service was subpar. The rate increase was ridiculous.

I down graded my unit to a smaller unit. When I booked the new unit online it said I will get a free month. After i signed the lease and paid the 1st month I was called and told that I will not get a free month because I am not a new member. So I do not want to be with a company that rewards its new members but not its loyal members.

Excellent customer service

First I got the storage room and it had a big stain on the floor. But mostly what I didn’t like was that the rent went up $15 a month after just 2 months. I honestly felt a little scared that in a very short time I’d be paying much more for such a little room.

I've been a customer for over 12 years. The rates increased over 3 times what I originally was paying. Customer service on site was rude when I was trying to understand policies.

Rent rates are ridiculously high from when I first started. When I spoke to in store customer service about certain concerns they were rude.

The service was very good and very helpful to my questions

No issues

The store manager was so friendly and nice