Billing. Should not have to buy insurance.

Dirty and smelly facility, and a dishonest and unprofessional manager that on many occasions complained to me about his managers, and would complain about me to my family members who were dropping off payments for me. There were 4 occasions since summer that payments were dropped off in the overnight box due to my work schedule, only for me to receive notifications several days later that the payments were never received. Why? They were sitting in the box still! As a long-term (now former) customer, I made many complaints about concerns about mice, only to be brushed off and told “there are no mice” each time by Matt. But when I moved out the other day, there were droppings everywhere in my unit on the ground floor, and droppings everywhere along with a dead mouse in my upstairs unit. They advertise that they are climate controlled, but in the summer, the humidity was so bad that there was damage to property to the point that all of my furniture had to be disposed of. When I filled a claim on the insurance that I was forced to carry through them, I was told that climate does not include humidity. Run the other way and find an alternative storage facility if you need one.

Freiendly help, good location and good pricing.

Easy access, climate controlled and safe

This is the second time I have used Cube Smart for storage, and would be glad to return again if needed. The facility is clean, and offers indoor, climate controlled cubicles. The reservation process and close-out process were both easy.

First, the General Manager at my location is excellent: Matt does a great job and always has. He is a real asset to your company.BUT...rate increases on lockers are too frequent, and much too high. The rate increases are exorbitant and are unfortunately making a major contribution to the national inflation rate. I can no longer afford to keep 4 lockers because of the exorbitant rate increases. Sometimes you have more than one rate increase per year, which is not the way it used to be. Cube Smart is "killing its customers" by punishing them with exorbitant rate increases.You should allow customers to lock in annual rates, with written contracts, if they opt to do so. Month to month uncertainty, and rate increases more than once per year, are UNSUSTAINABLE for retirees on fixed incomes.

the facility and staff were top notch, however, frequent, significant rate changes would make me think twice knowing what I now know.

My third time renting from you people, to rent increases in four months price is ridiculously high. Hated to leave but economics told me what to do. Thank you for a nice place.

Matt went above and beyond and was so easy to work with.

After the initial 3 months the monthly rate was increased dramatically (approximately +$46.44 per month).I can understand some reasonable periodic increases, but that was ridiculous !