First, the General Manager at my location is excellent: Matt does a great job and always has. He is a real asset to your company.BUT...rate increases on lockers are too frequent, and much too high. The rate increases are exorbitant and are unfortunately making a major contribution to the national inflation rate. I can no longer afford to keep 4 lockers because of the exorbitant rate increases. Sometimes you have more than one rate increase per year, which is not the way it used to be. Cube Smart is "killing its customers" by punishing them with exorbitant rate increases.You should allow customers to lock in annual rates, with written contracts, if they opt to do so. Month to month uncertainty, and rate increases more than once per year, are UNSUSTAINABLE for retirees on fixed incomes.

the facility and staff were top notch, however, frequent, significant rate changes would make me think twice knowing what I now know.

My third time renting from you people, to rent increases in four months price is ridiculously high. Hated to leave but economics told me what to do. Thank you for a nice place.

Matt went above and beyond and was so easy to work with.

After the initial 3 months the monthly rate was increased dramatically (approximately +$46.44 per month).I can understand some reasonable periodic increases, but that was ridiculous !

Friendly staff, clean facility.

Easy to get a place and easy access

Matt was above and beyond helpful!!

Easy to get into unit, access, storage facilities were always clean, access to moving cart, monthly payment plan was easy too !!

Quick, easy, convenient. No hassle. I really enjoyed the quickness in which I was able to book and pay for a unit online. And received my lock, code, and unit number. The staff are very friendly and helpful.