When we first started, it was a reasonably price storage tool. It shot up to $358 for a 10 / 10 metal storage unit. There's no justification for that.

Decent - clean- secureExpensive

Everything was great except the mouse poop all over my stuff.

Easy auto pay. Facilities were clean and well lit. Keypad entry made it easy to come and go.

Unit was ready and clean on time, customer service was great

Renting was easy, although we thought a little high price wise.

Clean nice facility. Although did get locked in one time.

Convenience.

Easy setup, and great customer service.

1. Online signup asks for move-in date without specifying that payment date is considered move- in date = not a full free month.2. Rate went up twice in the not-quite-17 months I was there, both times SIGNIFICANTLY.3. Gate was left open often this year; not sure if it was broken but it was months before I saw it closed again. No protection there.4. When I tried moving to a smaller unit, I was billed for quite a bit more than the online price and price quoted by the Sturbridge manager (I was later told it “was an error”).5. Enforced key purchase, administration fee and insurance (the facility to which I moved has none of these).6. The last few days of a rental do not belong to the tenant, as I was told I needed to be out at least 2-3 days prior to end date, to accommodate “inspection” convenience.7. Given all the above, I do not consider CubeSmart to be a company with integrity.That said, please note that the manager at Sturbridge was quite helpful and very nice (although he did not return a promised call), as was Donna at a main office in the general area. There is no option to leave this notation elsewhere.