The woman I dealt with was great and made it an easy experience. I think her name was Joyce
Verified User
•
Mar 6, 2026
5.0/5
5.0/5
Great business
Verified User
•
Feb 7, 2026
1.0/5
1.0/5
Absolutely terrible customer service, and too expensive for what you get.
Verified User
•
Jan 30, 2026
5.0/5
5.0/5
Very simple
Verified User
•
Jan 24, 2026
4.0/5
4.0/5
N/A
Verified User
•
Jan 22, 2026
4.0/5
4.0/5
Had no issues
Verified User
•
Jan 17, 2026
1.0/5
1.0/5
Your gate is always broken. Does not give a good feeling of security. You don’t communicate very well with customer. Cut locks off without speaking with the customer. Then you throw the cut locks off inside the unit. Have a second auction in the same month due to having a new GM and he just makes the decision to have one. Just poor customer service. Owner of the Sturbridge units just does not care about customers. Just about getting her money.Monthly charges just keeps going up. Found a company for a-lot less than yours. Would not recommend Sturbridge Cubesmart to anyone.
Verified User
•
Jan 15, 2026
5.0/5
5.0/5
unit nice and nice and clean and easy to find
Verified User
•
Dec 4, 2025
5.0/5
5.0/5
Easy to set up online, clear instructions for finding and opening the unit
The woman I dealt with was great and made it an easy experience. I think her name was Joyce
Verified User
•
Mar 6, 2026
5.0/5
5.0/5
Great business
Verified User
•
Feb 7, 2026
1.0/5
1.0/5
Absolutely terrible customer service, and too expensive for what you get.
Verified User
•
Jan 30, 2026
5.0/5
5.0/5
Very simple
Verified User
•
Jan 24, 2026
4.0/5
4.0/5
N/A
Verified User
•
Jan 22, 2026
4.0/5
4.0/5
Had no issues
Verified User
•
Jan 17, 2026
1.0/5
1.0/5
Your gate is always broken. Does not give a good feeling of security. You don’t communicate very well with customer. Cut locks off without speaking with the customer. Then you throw the cut locks off inside the unit. Have a second auction in the same month due to having a new GM and he just makes the decision to have one. Just poor customer service. Owner of the Sturbridge units just does not care about customers. Just about getting her money.Monthly charges just keeps going up. Found a company for a-lot less than yours. Would not recommend Sturbridge Cubesmart to anyone.
Verified User
•
Jan 15, 2026
5.0/5
5.0/5
unit nice and nice and clean and easy to find
Verified User
•
Dec 4, 2025
5.0/5
5.0/5
Easy to set up online, clear instructions for finding and opening the unit