The office was closed when it should have been open. When the manager was there he was most unfriendly. No smile..how can I help you etc. The rate for the smallest unit become too expensive.

Ease of reservation and application completion via internet.Love mobile app to open and access my unit.Met the manager and she was wonderful in explaining how to use the lock (new to me).

Clean staff friendly

The personnel onsite was outstanding. He could explain and follow the corporate rules to ensure that I received a high-quality storage unit with exceptional customer service and no surprises.

First visit garage door opener broke and had to remove all items i placed in unit that i just put in it. Office hours listed till 6p. So i called number on website. An employee came to look at it about 45 minutes later. Asked if i had a screwdriver to open key operaeror. From the looks of has never used a screwdriver in his life. So i knnew this was going to be useless. Said he would put in a workorder and who knows when this will happen as he was no use for any information as well. So I now have a unit that I am unable to use.

price and recurring increases

Excellent customer service in the front office, immaculate grounds and building interiors, security measures.

Price hike of $50 after 2 months

Overall experience was very good

The facility is very clean, well lit. Easy access and good people at the office.